Employee
DHL Global Forwarding
Total des années d'expérience :11 years, 3 Mois
for a full time job
Freight Rate Management
- Liaison with airlines regarding freight rates to/from the respective country.
- Sales Support
- Receiving new requests and sending quotations to clients & agents.
- Providing competitive pricing
- Secure insurance is provided in writing if required by client
- Follow up on arrival of shipments
- Send the arrival notification to the clients
- Daily clients update.
- Dealing with claims received from clients side
- Issuing monthly reports and statistics
- Follow up: the transfer made to our agents; bookings; daily import, export & cross trade shipments
- Organizing transport arrangements
- Alerting clients and agents.
- Preparing sales reports
February 2014 - September 2015
DHL Global Forwarding Beirut, Lebanon
Employee for a full time job
Air/Ocean freight Operation & customer service specialist
- follow up daily import & cross trade shipments with our worldwide stations and clients.
- Daily clients update.
- dealing with claims from our clients & resolving problems.
- checking cost v/s selling
- checking AWBs & B/Ls with clients or with our custom broker.
- Follow up the containers & shipments arrivals, Clearance + handle customs problems with the shipping lines/forwarders.
- Creating insurance policies online
Order input in ERP system (AS400).
- Coordination with suppliers.
- Follow up of (sales) contracts, pending orders with all the parties involved (supplier, customer, logistic partners, inspections & forwarders) and taking care of a smooth coordination.
- Preparation of necessary shipping documents.
- Checking of labels and bags according to client specifications and country’s rules.
- Booking shipment with the Forwarder based on the best rate given.
- Update our client on the ETS and ETA and checking B/Ls.
- Data entry & invoice order.
- Prepare COO and Euro1 on export data (online).
- Send final original document to client via DHL.
- Follow the container arrival & Clerance + resolve customs problems with the shipping line/forwarder.
- Follow client feedback or complaint on our products.
I report to the Logistic manager based in France and coordinate with the back-up for the logistics team in The Netherland via skype and link.
(Air freight - Sea freight)
Sea-freight Follow up:
- BCTC Company, Booking with shipping Lines, Loading containers, Bill of lading, inspection requests, vessels arrival.
- Issuing invoices & packing list.
- Couriers, collection documents, dealing with employee on the ground, shipping lines, companies, foreign agents & port situation.
- Facing satisfied / disappointed customers every day.
- Working with letter of credit. Issuing documents in compliance with L/C.
Air-freight Follow up:
•Pick up locations (Port, Beirut, South, North…)
•Collection document, issuing legalized document and certificates of origin, inspection requests.
•Packing if needed
•Issuing Visas, Health certificate, Test for germ.
•Provide customer with consultancy
•Send quotations (client-Agent)
•Warehousing goods.
•Booking space with airlines
•Asking for special rates
•Airport situation
+
-Working on consolidation cargo
-sending Tr8 shipment from Port to airport
-land freight. & LCL.
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