Key Account Manager
Sitespower Training Center
Total des années d'expérience :14 years, 1 Mois
•Selling the company services to customers to achieve the business target
•Receive and advice customers in order to satisfy their requirements
•Follow up with existing and potential customers to attract them
•Cross Sell Services based on Customer potential and needs without affecting their primary work and service standards.
•Coordinate with all departments of the company to finalize sales process and executing corporate plans
•Managing the inquiries that customers submit and following up till this enquiry is done
•Handling for customer complaints and effectively solve problems
•Assistance in Business Plan and managing life cycle of product, inventory models and selling rates
•Conduct market analysis and evaluate competitor’s practices and market status.
•Working with the HR and training departments, devise a detailed tailored plan that maximizes the trainings required in the short and long term
•Establish and build effective and productive relationships within the Corporate Partnerships Team
• Provide information about SitesPower courses;
• Promote the courses to customers in adequate way;
• Sell multiple types of Courses as provided by the Institute;
• Contact customers through, but not limited to, phone calls, email, fax;
• Collect all types of payments from customers.
• Meet the sales and collections targets, as set forth by the Sales Manager;
• Prepare written presentations, proposals and price quotations.
Temporary Administrator in Strategy & Corporate Governance Sector
- Responsible to receive all the correspondences (Post in-Post out) from other Sectors then translate it to English then start to distributed to the concerning divisions.
- Arranging the meetings according to Director request and prepare the necessary equipment such as : sending invitation to the concerning persons, prepare the meeting room and to make sure everything in place, taking the minutes for the necessary actions
Sep 2011 - 15 Jun 2013 New Horizon computer learning center
Senior Training Advisor (Sales Department)
• Advising clients on the training plan and helping them decide on the right track based on their needs.
• Handling customers complaints and resolving problems.
• Coordinating with other departments' team members to assure service excellence.
• Documenting training classes requests.
• Sealing deals with individuals and corporate in order to achieve the required targets.
• Prepare written presentations, proposals and price quotations.
• Give presentations and briefings to clients as needed.
• Continually learn new product and industry knowledge and improve selling skills through both online and face-to-face training.
• Use computer software tools to track client contact information, communicate with potential clients, and perform other sales-related functions. ( CRM)
Jun 2011 - Aug 2011 New Horizon computer learning center
Customer service
• Intimating knowledge of the customers' needs.
• Being able to communicate clearly, both written and in speech.
• Talking in a way the customer can understand.
• Being able to handle complaints, even when handling unpleasant customers.
• Working accurate and with eye for detail.
• Handling in the best interest of both customer and company.
• Having a pleasant, friendly style.
• Willing to build a long-term relationship with the customer.
JUN 2010 - Feb 2011 Sofitel Cecil Alexandria (ACCOR GROUP)
Guest Relation
• Responsible for welcoming the guest.
• Preparing the VIPs Guest amenities.
• Trouble shoot Guest complaint & request
• Check the vacant rooms and make sure that all rooms is ready for check in.
• Release the executive secretary of general manager with handling all her duty.
• Responsible for the Hotel Business Center..Sending faxes, answering the phone and handling the guest complaints to send it to the hotel departments (Engineering& Housekeeping & IT & ..)
July 2008 -Feb 2009 Patir Travel Agent
Reservation Agent
• Responsible to handle all the guest request.
• Check the availability for the flights or hotels booking.