Business Development & Operation Manager
ERNST & YOUNG - KUWAIT
Total years of experience :10 years, 6 Months
Manage day-to-day department operations, including planning, billing, record keeping, logistics, and budgeting as per business requirements. Streamline executive training management operations from inception to completion for business development across MENA region. Provide high quality training courses to clients in all MENA offices by establishing and managing main hub of professional trainers. Ensure maximum customer satisfaction and retention for profit and revenue optimization. Identify and secure new sales growth opportunities by strengthening relationships with potential clients and C-level decision makers and analyzing the pipeline. Monitor colleagues’ activities to meet and exceed performance goals and achieve compliance designated deadlines.
• Attained $2, 500K sales target and improved annual revenue by 35% in last four years by executing a new cross-selling policy and offering excellent customer service, while administering overall EY activities.
• Boosted a revenue/sale pipeline of US$750K from 2016 to 2017 by supporting the MENA region on their training request for trainers and outlines.
• Hired and led best sector trainers with a pool of 70 trainers for 300+ clients’ portfolio management.
• Accomplished designated business targets, including minimizing training costs by negotiating with trainers.
Formed and administered corporate deals with governmental organisations, world trade centres, and associations in Greece, Middle East, Europe, North Africa, and the Gulf for business growth/stability.
Promoted business services by appointing representatives in the region after negotiating with management. Recognised and updated about new business opportunities in targeted markets, as well as visited virtual exhibitions. Delivered value added service to subscribers and visitors by making key business entities in each exhibition of the network, ensuring an easy-to-use availability.
• Met and exceeded monthly deal closing targets by 35%; optimised customers’ numbers.
• Made 20 calls per day to potential clients and satisfied/secured 12 for discussion and deal closing.
• Promoted company services internationally, assuring availability to new customers, investors, and business partners from all around the world.
• Boosted customer satisfaction rate from 75% to 90% within 12 months by eliminating the need to use price as a mechanism for securing new business.
Conducted executive training programme in Middle East and North Africa to meet and exceed performance goals. Recruited staff of 10 members for creating and providing executive education courses according to operational demands. Analysed and assured the smooth workflow throughout the project life-cycle.
• Successfully closed deals with Barclays Bank in Cairo Egypt for an executive course of 12 days for senior managers; closed deals with different types of Industries for executive education long programmes.