Team Leader Guest Services
Dubai Media City
Total years of experience :6 years, 9 Months
Team Leader Guest Services Arjaan by Rotana
March-May 2012 Dubai Media City
Dubai, UAE
➢ To meet and greet the guest on the arrival and assist in checking in and checking out.
➢ To ensure a high level of product knowledge of the hotel and the local area and know what is happening in the hotel on a daily basis.
➢ To ensure all guest queries or request are handled in polite, efficient manner and a high level of customer service is consistently maintained.
➢ To ensure that all task are performed as per standards of performance manual.
➢ Personally reporting to Front Office Manager, ensure all staffs are following according to standards.
➢ In charge of Concierge, monitoring guest transport especially for VIP guest.
Team Leader Front Office The Monarch Hotel
August 2011-March 2012 No. 1 Sheik Zayed Rd.
Dubai, UAE
➢ To meet and greet the guest on the arrival and assist in checking in and checking out.
➢ To ensure a high level of product knowledge of the hotel and the local area and know what is happening in the hotel on a daily basis.
➢ To ensure all guest queries or request are handled in polite, efficient manner and a high level of customer service is consistently maintained.
➢ To ensure that all task are performed as per standards of performance manual.
➢ Personally reporting to Front Office Manager, ensure all staffs are following according to standards.
Guest Service Agent The Palace, The Old Town
November 2009-July 2010 P.O Box 3700, Dubai
UAE
➢ To meet and greet the guest on the arrival and assist in checking in and checking out.
➢ To ensure a high level of product knowledge of the hotel and the local area and know what is happening in the hotel on a daily basis.
➢ To ensure all guest queries or request are handled in polite, efficient manner and a high level of customer service is consistently maintained.
➢ To ensure that all task are performed as per standards of performance manual.
Guest Relations Officer Le Meridien Dubai Hotel
July 2006 - October 2009 P.O. Box 10001, Dubai,
UAE
➢ To meet and greet the guest on the arrival and assist in checking in and checking out.
➢ To ensure a high level of product knowledge of the hotel and the local area and know what is happening in the hotel on a daily basis.
➢ To ensure all guest queries or request are handled in polite, efficient manner and a high level of customer service is consistently maintained.
➢ To ensure that all task are performed as per standards of performance manual.
Front desk Clerk Shangri - La Edsa Plaza Hotel
February 2003 - August 2003 Philippines
➢ Ensure that our customers received a fast, efficient and friendly check-in and check-out
➢ To meet and greet guests in a professional, friendly and positive manner making the guest feel valued and respected.
➢ Ensure and maintain the security of information relating to customers and personnel in the hotel.
➢ Making sure that there is a clean inspected room available for early arrivals.
Station Attendant Philippine Airlines
April 2001 - September 2001
➢ Answers telephone calls
➢ Fax important documents
➢ File documents
➢ Prepares schedules of meetings and accomplish minutes
➢ Attends to the needs of the passengers
Telephone Operator Bayan Telecommunications Inc.
July 2000 - December 2000 Philippines
➢ Handles the domestic and long distance calls
➢ Attends to the callers queries and complaints
Registrar SWIMNASTICS (Milo Learn-to-Swim)
March 2000 - May 2000
➢ Register student's name
➢ Collect payment
➢ Answer the queries of who are interested to enroll
➢ Check the attendance of the students
College Degree: Bachelor of Science in Tourism PATTS College of Aeronautics Domestic Road, Pasay City 1995 - 1998