Administrative Support Associate
The National Water & Electricity Authority – Morocco
Total years of experience :8 years, 9 Months
Identifying new sales leads
•Pitching products and/or services
•Maintaining fruitful relationships with existing customers
•When it comes to generating leads, day-to-day duties typically include:
•Researching organizations and individuals online (especially on social media) to identify new leads and potential new markets
•Researching the needs of other companies and learning who makes decisions about purchasing
•Contacting potential clients via email or phone to establish rapport and set up meetings
•Planning and overseeing new marketing initiatives
•Attending conferences, meetings, and industry events
• Provided an elevated customer experience to generate a loyal clientele.
• Answered an average of 45 calls per day by addressing customer inquiries, solving problems and providing new product information.
• Described product to customers and accurately explained details and care of clients.
• Politely assisted customers in person and via telephone.
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
• Served as the main liaison between customers, management.
• Directed calls to appropriate individuals and departments.
• Created and maintained an organized database to develop promotional sales.
• Sales of financial products.(Business Loans, Personal Loans, Credit Cards, Opening Account
• consolidating the database of potential customers.
• Provides excellent customer service about Banking inquiries.
• identifies customer needs and suggest the appropriate line of products Proactively develops new customer relationships and expands the relationship with existing customers.
• Possess good working knowledge of all depository products and alternate delivery services.
• Follow a retention process for account closure stating reasons for the closure properly
