Mariia Datsenko

- Welcome guests in a warm and friendly manner.
- Maintain and update guest database.
- Monitors restaurant activity to determine seating and dining flow.
- Creating and managing guest waitlists as needed.
- Seating guests at tables or in waiting areas.
- Providing customers with menus and answering any initial questions they may have.
- Engaging with guests to ensure the quality of food and customer service.
- Answering phone calls and taking guest reservations.
- Managing bookings, either in person, over the phone, or online.
- Helping out other staff members as needed during your shift.
- Remembering table rotation and ensuring all servers receive the right number of guests.
- Ensuring cleanliness and hygiene standards are met in the front of house area.

- Welcoming and greeting the guests as they arrive, escorting them to their seats.
- Introducing guests to their servers.
- Handling guest complaints and concerns in an efficient and timely manner and retrieve a manager immediately.
- Providing accurate wait times and monitoring waiting lists.
- Answering customer’s question accurately.
- Managing reservations. Distributing reservations among all servers equally, informing them of all information necessary.
- Taking guests profiling accurately.
- Greeting customers upon their departure.
- Managing Courtesy calls to recieve the guests feedback as per company standarts.
- Monitoring the incoming emails and answering in time.
- Maintaining a clean reception area.
- Reporting about the everyday business of the restaurant to the management and bring to their notice if any problem has arise.
- Preparing and sending daily report.
- Handling the Guest relations check list.

Waitress cum Hostess in “Lobby Lounge” bar and in “Sufra” all day dining restaurant at the hotel Hyatt Regency Dubai Creek Heights.
- providing exceptional guest service,
- performing all duties and tasks in the assigned Place of Work to the standard set,
- performing all the opening and closing procedures, keeping all surrounding area clean and organized,
- monitoring all the operating supplies and reducing the spoilages and wastages,
- handling guest enquiries in a courteous and efficient manner, et,
- handling yearly Christmas Market and selling the Christmas goods,
- assisting big groups during business meetings and other events.