Senior HR Officer
Artan Holding
Total years of experience :10 years, 8 Months
Recruitment: Coordinating the recruitment process closely cooperating with recruitment team including but not limited
to CV search and screening (if required), arranging and conducting interviews, issuing Job offers, preparing needful pre-
hiring documents and follow up with candidate till the joining date.
* Employee Relations:
Provide escalation support to ensure all queries related to employees are addressed in a prompt manner, assist in
investigating and conducting disciplinary cases.
Execute all administrative circulars and decisions (e.g. promotion, transfer, penalties, loans), and prepare employees’
action letters.
Verify payments to employees (e.g. expense claims, car loans, advanced payments), obtains required approvals. Oversee
and maintain employees` leave and attendance records for payroll purposes.
Provide support to employees during onboarding, employment term and exit process.
* Policies, Systems & Procedures Implementation: Assist in developing the Employee Relations policies, procedures and
guidelines in alignment with leading practices, Company goals, and ensure their proper implementation by their
circulation and providing instructions to subordinates.
Coordinate with IT team to ensure maximum utilization of the ERP and other HR related systems by assisting in
reviewing, testing implemented upgrades, to ensure that HR needs are met.
Administration & Marketing:
Assist in different parts of coordinating projects (Restaurant, Showrooms, Towers opening, designing projects)
Attend meetings to record minutes, cooperating with company suppliers following up cases progress (different fields).
Prepare required reports. Making travel arrangements for employees and top management (Tickets, Hotel bookings)
Develop advertisement for recruiting, attracting candidates by creating artworks.
Coordinate and screening overseas companies advertisements, make marks and adjustment advices.
* Recruitment:
Post Jobs based on Company needs (Bayt.com, Indeed, Qatar Living etc), search and screen CV.
Cooperating with local and international manpower agencies. Screening and selecting best of them, negotiate terms and
conditions.
Arrange and conduct interviews, prepare Interview Assessment Forms, select candidates for Management Approval.
Preparing and issuing Job offers, preparing needful pre-hiring documents and follow up with candidate till joining date.
* Employee relations & Payroll:
Maintain Employees` files and records and provide support to employees during onboarding, employment and exit
process.
Assist HR Manager in preparation of Company Structures and Manning guide, developing and improving HR forms,
Company Policies and Procedures, customizing ERP system based on Company needs and existing policies.
Process monthly payroll by collecting, calculating, and entering attendance information.
HR officer/
Recruitment, Administration and Customer service:
Greet visitors, answer phone E`-mails, phone calls, provide accurate, valid and complete information about company
cervices.
Maintain CVs Database (Google Drive, DropBox, Oblako Mail), keep it updated and relevant.
Coordinate with Employers to assist with CV selection and recruitment process.
Post Jobs, search and screen CVs for recruitment database, contact candidates.
Arrange and conduct interviews with candidates.
Provide support of employment and visa process for GCC countries (foe employee as well as employer).
Prepare reports for all kind of company transactions: Administrative, Financial, Operation etc.
Marketing:
Search and contact overseas companies to introduce our agency and propose our assistance in recruitment process.
Develop advertisement plan and suggestions for the most suitable places for promotions.
Create artwork of advertisements, making an advertisement in Social Network, Public Places.
Develop and assist in Marketing events and campaigns, cooperating with Media representatives..
Administrate Company Social Media pages (VK, Facebook, Instagram, LinkedIn etc). Recording video trainings.
Develop guide books and cooperating with local printing companies.
Monitor local market situation by screening and comparing competitors in Region/Country.
Customer Service
Greet customers, answer phone calls, providing accurate, valid and complete information about bank services and
products
* Assist customers with routine account-related requests such as: funds transfers, automatic funds transfers (AFTs), stop
payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and
limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check
verification requests by third parties.
* Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
* Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards.
* Make video couching for employees on the bank targets achieving, the clients attraction and making them feel
comfortable.
Achievements:
* Reached personal targets 250%.
* Increased branch selling indicator for 45%
and got 1st
Branch Group in regional
rating.
* Increased region Group indicator for 0.5%
Rewards:
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