Project Assistant (Case Management)
International Organisation
Total years of experience :13 years, 0 Months
• Undertook refugee form fill and casework interviews for the purposes of recording case histories and biographical information of refugees applying for the United Stated Refugee Admission Program. Furthermore, undertaking duty travel as needed to participate in refugee interviews and USCIS adjudication circuit rides.
• Assisted in supporting USCIS officers across MENA Region by conducting briefings for refugee applicants, and ensuring accurate information is shared regarding timeline, expectations, fraud, malfeasance, and case processing. In Addition to providing interpretation during interviews, performing data entry, providing logistical support and notifying refugees of results.
• Utilized reports, conducted regular quality assurance checks of case files and data in the Worldwide Refugee Admissions Program System to ensure the accuracy of all case information and the office compliance with all USRAP SOPs in relation to case files.
• Participated in training other Case Management team members as needed to efficiently and effectively manage refugee case files, conduct full refugee interviews, organize and schedule refugee appointments, conduct quality assurance of files and case data and support the USCIS adjudication.
• Directed service development using in-depth knowledge of vendor landscape and industry insight.
• Managed Customers and client satisfaction, by performing efficient and effective quick service
recovery.
• Built brand awareness and generated leads while managing internal and external marketing campaigns
and programs.
• Implemented marketing strategies which resulted in 4% growth of customer base.
• Developed treatments and casework programs for average of 75 female refugee each month.
• Counseled women and adolescents regarding mental health, substance abuse, physical abuse and
rehabilitation issues.
• Provided social work services to victims of Gender Based Violence, including psychosocial
assessments, individual and family therapy, case management, discharge planning and referrals.
• Prepared and supervised fieldwork and activities including organizing Mental Health and Care Practices activities, Assisting the PM to determine potential sites of intervention, and Managing budget associated with MHCP activities.
• Managed the logistical and administrative aspects of the project by understanding and following the logistics procedures enabling the project implementation and ensuring compliance with ACF overall administrative procedures.
• Supervising the MHCP team including reporting training needs of the team to the Program Manager, organizing and facilitating workshops for ACF teams and stakeholders on different MHPSS and CP themes, and providing weekly technical meeting and clinical supervision to the team.
• Certificate in Safe and Secure Approaches in Field Environment- Peace Keeping Operations, Amman • Certificate in Interpretation- TAG, Amman • Certificate in Humanistic Counselling Skills- The Gestalt Centre, London, United Kingdom • Crises Intervention, Charter Behavioral Health, London, United Kingdom • Certificate in GBV & SGBV Prevention & Response- IRC, Amman • Certificate in Dealing with LGBTI cases- IOM, Amman
