Marina Hanna

• Provided professional, compassionate support to patients, families, and visitors, ensuring a smooth and welcoming experience from registration to discharge.
• Acted as the first point of contact for patient inquiries in person, over the phone, and via email, ensuring timely and accurate responses.
• Managed appointment scheduling, patient check-ins, and follow-up coordination across multiple departments.
• Liaised with insurance companies for approvals and claims processing, helping patients navigate coverage and billing procedures.
• Collaborated closely with doctors, nurses, and admin staff to ensure timely care delivery and coordination.
• Maintained strict patient confidentiality and adhered to DHA and hospital privacy regulations and standards.
• Used hospital systems and CRM tools to input and track patient information, case notes, and service outcomes.
• Handled patient complaints, concerns, and feedback with tact and urgency, escalating when necessary to maintain service satisfaction.

• Greeted and engaged with guests from diverse cultural backgrounds, ensuring a welcoming and inclusive atmosphere.
• Coordinated with the kitchen and service teams to manage guest expectations during peak hours.
• Assisted in training new hostesses on service protocols, guest handling, and reservation systems.
• Handled VIP and corporate guests with discretion, providing personalized service to enhance their dining experience.
• Monitored guest feedback and relayed insights to management to improve service quality.
• Ensured compliance with health, safety, and hygiene standards in reception and dining areas.
• Supported hotel-wide events such as banquets, conferences, and weddings by managing guest seating and flow.
• Used reservation software (e.g., OpenTable or in-house system) to manage bookings and guest waitlists efficiently.
• Worked closely with concierge and front desk staff to provide cross-departmental guest support.

• Welcomed patients and visitors, providing a friendly and professional first point of contact.
• Assisted patients in completing registration forms and guided them through hospital procedures.
• Scheduled and coordinated patient appointments, follow-ups, and diagnostic tests efficiently.
• Acted as a liaison between patients, doctors, and hospital departments to ensure seamless communication.
• Addressed patient complaints and concerns empathetically, ensuring timely resolution and satisfaction.
• Maintained accurate patient records and ensured confidentiality in accordance with hospital policies.
• Conducted patient satisfaction surveys and provided feedback to management for service improvement.
• Supported billing and insurance verification processes to facilitate smooth patient admissions.
• Assisted in organizing patient-related events, health awareness programs, and workshops.
• Developed strong relationships with patients, enhancing trust and loyalty towards hospital services.
• Monitored patient flow and suggested process improvements to management for efficiency.