Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
Marina Hanna, Patient Relations Executive / Customer service Executive

Marina Hanna

Patient Relations Executive / Customer service Executive·American Hospital Dubai

United Arab Emirates

Diploma, Decorative And Applied Arts

Work experience

Total years of experience: 4 years, 6 months

Patient Relations Executive / Customer service Executive

August 2024 - Present

American Hospital Dubai

Dubai, United Arab Emirates

August 2024 - Present

• Provided professional, compassionate support to patients, families, and visitors, ensuring a smooth and welcoming experience from registration to discharge.
• Acted as the first point of contact for patient inquiries in person, over the phone, and via email, ensuring timely and accurate responses.
• Managed appointment scheduling, patient check-ins, and follow-up coordination across multiple departments.
• Liaised with insurance companies for approvals and claims processing, helping patients navigate coverage and billing procedures.
• Collaborated closely with doctors, nurses, and admin staff to ensure timely care delivery and coordination.
• Maintained strict patient confidentiality and adhered to DHA and hospital privacy regulations and standards.
• Used hospital systems and CRM tools to input and track patient information, case notes, and service outcomes.
• Handled patient complaints, concerns, and feedback with tact and urgency, escalating when necessary to maintain service satisfaction.

Company industry:
Medical Hospital
Job role:
Hospitality and Tourism

Hostess

January 2024 - August 2024

Crowne Plaza Hotel

Dubai, United Arab Emirates

January 2024 - August 2024

• Greeted and engaged with guests from diverse cultural backgrounds, ensuring a welcoming and inclusive atmosphere.
• Coordinated with the kitchen and service teams to manage guest expectations during peak hours.
• Assisted in training new hostesses on service protocols, guest handling, and reservation systems.
• Handled VIP and corporate guests with discretion, providing personalized service to enhance their dining experience.
• Monitored guest feedback and relayed insights to management to improve service quality.
• Ensured compliance with health, safety, and hygiene standards in reception and dining areas.
• Supported hotel-wide events such as banquets, conferences, and weddings by managing guest seating and flow.
• Used reservation software (e.g., OpenTable or in-house system) to manage bookings and guest waitlists efficiently.
• Worked closely with concierge and front desk staff to provide cross-departmental guest support.

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Patient Relations Executive

December 2021 - December 2023

Alexandria International Hospital

Alexandria, Egypt

December 2021 - December 2023

• Welcomed patients and visitors, providing a friendly and professional first point of contact.
• Assisted patients in completing registration forms and guided them through hospital procedures.
• Scheduled and coordinated patient appointments, follow-ups, and diagnostic tests efficiently.
• Acted as a liaison between patients, doctors, and hospital departments to ensure seamless communication.
• Addressed patient complaints and concerns empathetically, ensuring timely resolution and satisfaction.
• Maintained accurate patient records and ensured confidentiality in accordance with hospital policies.
• Conducted patient satisfaction surveys and provided feedback to management for service improvement.
• Supported billing and insurance verification processes to facilitate smooth patient admissions.
• Assisted in organizing patient-related events, health awareness programs, and workshops.
• Developed strong relationships with patients, enhancing trust and loyalty towards hospital services.
• Monitored patient flow and suggested process improvements to management for efficiency.

Company industry:
Medical Hospital
Job role:
Medical, Healthcare, and Nursing

Education

Roshdy Industrial Secondary School for Girls

July 2016

July 2016

Diploma, Decorative And Applied Arts

Egypt

GPA (rating): Very good

GPA (rating): Very good

Skills

Receptionist
Expert
Receptionist
Expert
Call Center
Expert
Call Center
Expert
Customer Service
Expert
Customer Service
Expert
Patient Care
Expert
Patient Care
Expert
hostess
Intermediate
hostess
Intermediate
customer service
Expert
customer service
Expert
coordinator
Expert
coordinator
Expert
reception duties
Expert
reception duties
Expert
call center agent
Intermediate
call center agent
Intermediate
problem solving
Intermediate
problem solving
Intermediate
patient relation
Intermediate
patient relation
Intermediate

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
Experience Certificate – Hostess (Food and Beverage Department)
Jan 2017 - Dec 2019
Show credentials

Training
English Language Course
YAT Learning Center, Alexandria
Jan 2022
International Computer Driving License – ICDL
YAT Learning Center , Alexandria
Apr 2021

Hobbies and interests

Art Collecting