Caller Agent
Smart Source
مجموع سنوات الخبرة :13 years, 1 أشهر
it's an outsourcing company. I worked on the project of the world food program for the United Nations.
I was in their call center. my job was to listen to refugees from many nationalities and to help them to listen to their problems and try to resolve them.
They offer a wide range of home accessories such as tableware, lighting,
Fashion jewelry, gifts and small furniture.Au Petit Point, the ‘’In Vogue’’ chain, offers you a wide variety of gifts, tableware, silverware, cutlery, crystal ware, glassware, chandeliers, table cloths, small furniture, home décor items and more.
Selling more than 200 major European brand names among which you can find: Alain Saint Joanis - Cristal de Paris - WWRD - Philippe Deshoulieres Limoges and others, the brand is located in the major malls and regions of Beirut, making it more accessible for you to buy your gifts or indulge yourself with new home accessories.
Their exclusive brand is Riva and Zanetto, Porcel, Solea and many other brands.
My work was to sell good to customers as gifts or something that they need for their homes and sold them a piece that is util to them .
i close the deal and making the receipt for them .
Achieve and exceed individual sales goals set by Store Management Team
Actively engage with customers by identifying needs, relaying product information, and providing prompt assistance
Develop new relationships while maintaining existing clientele
Maintain and continually develop a personal clientele book by regularly communicating and following up with customers
Actively participate in merchandising projects (i.e., daily stock maintenance, floor changeovers, product transfers, etc.)
Assist store management and staff with driving store initiatives.
Actively support securing company assets through effective Loss Prevention in compliance with company policies and procedures
Demonstrates professional appearance and conduct; upholds the brand style and dress code
Additional duties/responsibilities may be assigned
Its an higiene solutions compagny .
the services and products are in these fields :
Food & Beverage Services
Hospitals & Healthcare
Hotels & Lodges
Industry
Laundry
Retail
Service Companies
My work was to take appointmenents from the sales persons . Sending emails to hotels, restaurants and others compagnies about our products and send them emails and brochures and explain to them about our products and how they can use them in best way . we also resolve problems with customers and took complains and help them resolve problems .
Job position: cashier, information desk, salesperson
Information Desk (2004 - 2005)
Man department (2005 - 2007)
Shoes and accessories ladies department (2007 - 2012)
Job position: cashier (2012 - 2013)
They had international brands : Chloe, Albano, Aeorosoles, Mario, Valentino, Coach, Kurt Geiger, Ugg, Tommy Hilfiger, San Edelman, Repetto, Stonefly, Ash and L.K Benett .
