مارينا تيتوفا

Reporting to the CEO & Managing Director of the company, coordinating between clients and presales engineers, post sales engineers and the Sales team.
Main duties and responsibilities are:
- Manage communication with customers, and provide them with project updates, reports, and prepare all communication letters.
- Build project cost sheet and manage project filling / documentation.
- Communicate and negotiate pricing with suppliers. Prepare purchase orders as per BOM and scope of work. Project logistics and deliveries.
- Build and compile monthly sales forecast/pipeline and sales revenue report.
- Assisting Finance Manager/Chief Accountant in daily duties as preparing payment invoices, 
office expenses management, supervise the records and files of employees, so as to make sure that 
accurate allowances and advantages are offered to them, keeping a record of employee files, through a computerized system, uphold the system of leave management, assess per year records of leave, submit remittances, and compute deductions.
- Provide full admin support to the CEO & MD as required or as requested; including correspondence, letter preparation and information research.

Reporting to Regional Managing Director and supporting local sales team.
Main responsibilities:
- Administrative support to regional office: correspondences, typing, information research and taking telephone messages.
- Perform general office duties, such as ordering supplies, maintaining records management 
database systems, and performing basic bookkeeping work
- Work with travel agency to obtain travel itineraries, hotel reservations, visas, and travel 
contacts for the Project Management Team and incoming visitors
- Internal office administration, (government paperwork “JAFZA” and bank accounts)

Provide the highest level of customer service- Create a luxurious experience for each and every customer, exceptional services from the beginning to end of their visit. Welcome, greet, listen, learn their shopping purposes - Advice, guide and help customers by providing information on current fashions and by building customer confidence, offering suggestions and opinions.

My role was to:
➢ Be knowledgeable in all hotel facilities and local area.
➢ Respond quickly to requests from guests, supervisors or management in a timely, friendly and efficient manner and follows up to ensure guest satisfaction.
➢ Provide a professional image at all times through appearance and dress.
➢ Follows and enforces company policies and procedures.

My role was to:
➢ Greet guests with a smile and answer their questions as required.
➢ Provide outstanding service during their stay.
➢ Help Guest with Airlines bookings.
➢ Coordinate and supervise all activities for guests.
➢ Managed guest complains, and escalated it to the higher management for action, and made sure full guest satisfaction.
➢ Assist in any other duties when required by the Front Office Manager.