Quality Control Specialist
La Plus Belle Co.
Total years of experience :7 years, 8 Months
1-Check to ensure that call center agents meet customer needs and address all feedback effectively.
2- Track key quality assurance metrics for improvement strategies.
3- Make recommendations on process and policy improvements from reports.
4- Ensures communication is effectively delivered and appropriately addresses all customer concerns.
5- Report support teams’ performance to supervisors and maintain monthly performance logs.
6- Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies.
1- Receive and assist patients as needed.
2- Maintain detailed patient and medical records.
3- Process invoices, bills and payments.
4- Schedule medical appointments.
5- Ensure confidentiality of sensitive information.