Membercare champion
Virgin Mobile UAE
Total years of experience :6 years, 6 Months
Assist Virgin Mobile customers with their technical inquiries And provide them with guided instructions to solve technical issues Handling Customers Technical inquiries and concerns through various Social Media channels ( Emails and Web Chat)
Handling Customers inquiries and concerns via Emails Handling App Testing Task for 3 consecutive months with the technical team to ensure a good quality for the App before delivering it to the Customers Making Outbound Calls to assist Customers whose having Payment issues throughout the App
Help Apple customers with their technical inquiries And provide them with guided instructions to solve technical issues
•Schedule Appointment for genius bar for Apple products service repair
•Member care Champion at Virgin Mobile UAE
Market And sell medical equipment to us senior citizen
•Maintain and Achieve monthly target
•Retain customers and upsell products
Tour Operations, Customer Service and Front Line Employee on Phone
•Handling Hotels and Flight Booking on Amadeus System Inside and Outside Egypt
•Arranging Tours, Transfers and Travel Packages
•Handling Travel Problems and Complaints.
•Upselling Services Necessary for Clients.
• Handling Cooperate Accounts Reservations
•Arranging and Participating in Functions and Fairs
•Preparing Selling Reports and Destinations Presentations.