Operation Manager
SAGE
Total years of experience :15 years, 5 Months
and SAVVY, Baabdat, Saint Louis, Lebanon
• Coordinating daily restaurant management operations.
• Delivering superior food and beverage service.
• Maximizing customer satisfaction.
• Responding efficiently and accurately to restaurant customer complaints.
Yabani, Lebanon
• Recruiting and staffing.
• Training new and current employees on proper customer service practices.
• Organizing and supervising shifts.
• Monitoring staff performance, providing feedback to improve productivity.
• Estimating future needs for goods, kitchen utensils and cleaning products.
• Regulating and reviewing product quality and research new vendors.
• Creating detailed reports on weekly, monthly and annual revenues and expenses.
Yabani, Lebanon
• Managing the cash register.
• Recruiting and staffing.
• Handling the opening of a new branch.
• Implement policies and protocols that will maintain future restaurant operations.
• Training new and current employees.
• Organizing and supervising shifts.
OBI Japanese restaurant,
Zaatar w Zeit, Zalka, Lebanon
• Quality Control.
• Maintaining customer satisfaction.