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mario abou msalem, Operation Manager

mario abou msalem

Operation Manager·SAGE

Lebanon

High school or equivalent, hospitality management

Work experience

Total years of experience: 17 years, 6 months

Operation Manager

January 2018 - Present

SAGE

United Arab Emirates

January 2018 - Present

and SAVVY, Baabdat, Saint Louis, Lebanon
• Coordinating daily restaurant management operations.
• Delivering superior food and beverage service.
• Maximizing customer satisfaction.
• Responding efficiently and accurately to restaurant customer complaints.
Company industry:
Software Development
Job role:
Management

Operation Manager

January 2016 - January 2018

January 2016 - January 2018

Yabani, Lebanon
• Recruiting and staffing.
• Training new and current employees on proper customer service practices.
• Organizing and supervising shifts.
• Monitoring staff performance, providing feedback to improve productivity.
• Estimating future needs for goods, kitchen utensils and cleaning products.
• Regulating and reviewing product quality and research new vendors.
• Creating detailed reports on weekly, monthly and annual revenues and expenses.
Job role:
Management

Branch Manager

January 2014 - January 2016

January 2014 - January 2016

Yabani, Lebanon
• Managing the cash register.
• Recruiting and staffing.
• Handling the opening of a new branch.
• Implement policies and protocols that will maintain future restaurant operations.
• Training new and current employees.
• Organizing and supervising shifts.
Job role:
Management

Assisstant Manager

January 2012 - January 2014

ABC

United Arab Emirates

January 2012 - January 2014

OBI Japanese restaurant,
Company industry:
Banking
Job role:
Accounting and Auditing

Team Leader

January 2008 - January 2011

January 2008 - January 2011

Zaatar w Zeit, Zalka, Lebanon
• Quality Control.
• Maintaining customer satisfaction.
Job role:
Customer Service and Call Center

Education

AKU

July 2019

July 2019

High school or equivalent, hospitality management

Lebanon

Skills

CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
CASHIER
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CASHIER
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CLOSING
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CLOSING
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CUSTOMER SERVICE
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CUSTOMER SERVICE
Expert
ESTIMATING
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ESTIMATING
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IMAGING
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IMAGING
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MANAGEMENT
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MANAGEMENT
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ORGANIZATIONAL SKILLS
Expert
ORGANIZATIONAL SKILLS
Expert
POLICY ANALYSIS
Expert
POLICY ANALYSIS
Expert
PROTOCOLS
Expert
PROTOCOLS
Expert

Languages

Arabic
Expert
English
Expert
French
Expert
Japanese
Expert