Executive Jet Charter Broker
Air Charter Service
Total years of experience :7 years, 7 Months
¥ Established a portfolio of prospect clients
¥ Created brand awareness and generated leads
¥ Developed and continuously improved on an expert understanding of aircraft used, their range, capacity and crewing
¥ Managed private jet charter bookings from enquiry to post flight report
¥ Flight watching / overseeing flight departures
IBOS data management (In-house charter management and CRM system)
¥ Created On-Boarding profiles for each new tail to Jet Edge that entails Legal Documents, Aircraft Specs and the forecasted performance analysis for 1 year ahead
¥ Managed the current aircraft accounts and monitor all invoices generated per tail
¥ Analyze and audit month end management reports before presenting it to the Aircraft Owners
¥ Reached out to Aircraft Owners to assist with operational inquiries, vendor management and enticing deals to consider, such as fuel, handling, and insurance
¥ Prepared internal data such as performance forecasts, net exposures and aircraft utilization analysis
¥ Managed chartered flights which entailed initiating itineraries and invoicing the trips
¥ Booked ground transportation and reserve catering domestically and internationally which entails negotiating prices and managing vendors
¥ Flight follow trips through aircraft and crew positioning, departure and arrival and weather conditions reports
Direct contact with chartered clients to maintain professional and personalized service and greeting them before/after trips
Business Development & Marketing
¥ Prepared proposals for the Lebanese Medical and Paramedical Syndicates to collaborate and support Doclinics
¥ Presented tailored service offers to hospitals, medical centers, polyclinics and syndicates
¥ Initiated Doclinics’ Call Center to better help the patients and support the doctors with any inquiries they may have
¥ Created a forecasted business plan phases of the website and mobile application which entailed new business opportunities and targeted new markets
¥ Created decimation plans that entailed: social media, search engine optimization, online ads, and traditional PR
¥ Monitored the Social Media channels to attain a creative and engaging presence online and increase brand awareness
¥ Strategized and analyzed the advertisements on Google and YouTube
¥ Managed the production of TVCs and conducted Television interviews with various national channels
¥ Handled budgets over $100, 000 for each marketing campaign’s execution
¥ Enrolled Doclinics in medical conferences, health exhibitions and outdoor events in the society to increase brand awareness
Technology & Operations
¥ Created the architecture of the website and mobile application
¥ Closely administered the phases of development and execution of the website and mobile application to assure highly technological quality and user friendliness
¥ Controlled content and managed information displayed to the public
¥ Managed the recruitment process and the payrolls
¥ Prepared training sessions for the team which includes: Service Knowledge, Sales Technique Presentation, Website Back-Office knowledge, Business Ethics, and Time Management
¥ Created team building activities that covered: improving communication, boosting motivation, strengthening morale, problem solving and community services
¥ Set clear milestones for the team to attain weekly, monthly and quarterly to create a profound pool of customers
¥ Tracked performance appraisals
¥ Controlled the legal contracts of the company that concern the partners, employment, suppliers’ contracts, syndicate negotiation forms and investments
¥ Analyzed financial planning and managed budgeting dedicated to each department taking into consideration external factors such as the Lebanese economy’s situation, governmental tariff changes, governmental laws’ and regulations’ modifications and the medical industry’s nature of operation
¥ Managed payroll and financials of all Doclinics’ departments
• Introduced the 5S Pillars (Sort, Set in order, Shine, Standardize and Sustain) to the company and practiced it among the employees in order to improve daily operations and distribution of products
• Designed storages’ layouts into fast moving products and slow moving products which best suited the company’s operations
• Classified the storage areas and mapped it for the ease of operations and to cut training time for new employees
• Increased efficiency in inventory control through stock tracking and eliminating excess stock orders that takes space and increases carrying costs
• Reduced inventory wastes up to 45% through repacking damaged and opened items, and eliminating useless shelf space
• Reduced operational lead time by approximately 30 % after second week of working
• Used data from IT systems to evaluate performance, quality and to plan improvements
• Manage the company’s international trades and logistics
• Control part of Human Resources that deals with employment, training, bonuses/ raises/ reductions, scheduling of the employees’ shifts, breaks and holidays, solving employees’ issues and conflicts at work
• Allocate and manage staff resources according to changing needs
• Initiated a system that links the worked time of an employee and their monthly income; Thus, it sums the time worked per month and the total monthly income to be paid for each employee
• Managed the marketing operations through the social media, customer flyers and guaranteeing a good word of mouth
Consulting for Tender Hearts Senior Care (Team Lead, six members)
& Teamwork ▪ Led a team of students to demonstrate strategic management consulting for a senior care company. Consulting included administering and interviewing current staff and caregivers, establish an organizational chart, mission/vision statement, internal and external factors evaluation matrices (IFE/EFE), situation analysis (SWOT), strategic position and action evaluation (SPACE) matrix, quantitative strategic planning matrix (QSPM), and financial analysis.
Consulting for Horus Aviation Club (Team Lead, seven members)
▪ Administered a new club that constituted a Business Department and an Engineering Department which involved financial analysis and budget preparations, project management and scheduling, managed contracts and negotiations, and club marketing for sponsors and advisors.
Consulting for Prescott Municipal Airport (Team Lead, five members)
▪ Managed a team of students in initiating an internship program that will benefit the students at Embry-Riddle Aeronautical University and Prescott Municipal Airport. The internship program included contracts and regulations, interviewing the Airport Operations’ Managers, evaluated course credits in association with work hours at the airport, tasks’ determination, durations of internships and schedules. The program was aimed to gain experience in airport for students specializing in airport management and to benefit the airport with new professional employees.
Conducted a survey to evaluate the performance of the ramp tower operations, airlines’ ground operations and the controllers’ performance
•Conducted a time study of passengers of TSA queue in the International satellite to improve passenger throughput
•Logged the locations of the airport’s significant activities that happened from January 2009 till March 2013 to enhance tracking all incidents
•Tracked security cameras throughout the Main Terminal in order to digitize their locations, functions and area covered by each camera which enhances security coverage and responding to operational calls
•Initiated a Comprehensive Ramp Use Plan that consisted of creating a Ground Servicing Equipment (GSE) placement layout using Kaizen’s theory and The Constraint Theory for leaner operations.
•Developed an alternative ramp layout for vehicles’ mobility, staging and storing areas that enhances the use of space on the ramp which would increase efficiency and accuracy in ground operations
Airport Facility Maintenance and Management
•Conducted research to identify:
•Airport standards for operations and maintenance
•Operational information about partner companies such as Middle East Ground Handling Company and the Lebanese Air Transportation
•Reviewed Internal and External Document Control for date compliance
•Rotated through the Mechanical, Electrical, and Civil and Architecture Departments
•Administered the Procurement Store and developed invoices and quotes for suppliers
Planned offers and promotions on products by analyzing prices and commodity elasticity which increased sales compared to previous years
•Received new shipments, sorted and organized the inventory according to its characteristics in the storage area and determined locations for new merchandise on displayed shelves
•Trained new employees for their job positions which fundamentally included general employee integrity, professional business skills, attaining customer satisfaction, and collaborate in team work
•Held biweekly meetings to discuss business improvements, resolve issues, introduce new products and prepare for peak seasons ahead of time which improved operations
•Project managed the peak seasons’ scheduling and duties for employees in order to avoid shortages in the workforce
Two Minors in International Management and Economics Recognized on the Dean's List since first year of enrollment at the university.