Assistant Director Of Sales
Gefinor Rotana Hotel
Total years of experience :13 years, 2 Months
• Lead and manage a sales team of 8 members including profiling, coaching, training, and development
• Optimize sales and drive revenue by closely monitoring team progress and handling the travel trade and United Nations segments locally and internationally
• Represent the hotel during business trips and exhibitions and events. Increased revenues from the segments handled by 25%
• Actively involved in revenue, budget, and forecast meetings and preparations
• Increase the Production of all corporate segments through
• implementing sales strategies with the team
• In charge of the Pharmaceuticals, and the travel industry
• Raise the average Daily rate by 25%
• Increase sales by 75% from dormant accounts
• Focus on prospecting for new business
• In charge of the Egyptian market, with an increase of sales trips to Egypt
• Continuously suspecting and prospecting new accounts
• Perform out of office sales meetings
• Maintain the hotel’s positioning in the market
• Handling Pharmaceuticals, Airlines, Embassies, and Retail
• Establish and implement a suspect list from scratch
• Turn suspects and prospects into working accounts
• Implement strategies to overcome challenges and obstacles that stand in the way of securing sales
• Brick wall accounts
• Champion a project to make a variety of activities and team building options
for the clients
Day to day front desk duties
• Day to day-night audit duties and running the night
• Daily transactions and closing city ledgers
• Overlook the housekeeping agents on their public area cleaning and rooms
in charge of keeping everything up to standards, secret shopping missions, finalizing reports, and maintaining high quality
in charge of hostesses, formulating the floor plan, training new staff, keeping all documents up to date, making policies, ensuring guest satisfaction, handling complaints.
i completed a training in the following:
-Reception
-Reservation
-Housekeeping
-Operator
-Guest relations
pre-opening team.
selecting, staffing, and recruiting staff.
training new staff.
setting policies and procedures.
assisting Front Office Manager.
handling guest complaints.
in charge of H.K department.
in charge of the breakfast.
head of reception and reservation.
Hilton Metropolitan Palace Hotel March 2009 - June 2009
Operator
Sagesse University Faculty of Hospitality Management With the academic certification of Ecole hôtelière de Lausanne Graduating with honors on top of my class. Class representative of the graduating class, promotion 2014
With the academic certification of Ecole hôtelière de Lausanne Business Management 2008 - 2010