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Wissam Ismail, Product Line Manager (Service and Sales)

Wissam Ismail

Product Line Manager (Service and Sales)·Middle East Trading Organization Sarl

Lebanon

Bachelor's degree, Biomedical Engineering

Work experience

Total years of experience: 22 years, 4 months

Product Line Manager (Service and Sales)

August 2008 - Present

Middle East Trading Organization Sarl

Beirut, Lebanon

August 2008 - Present

1. Product Line Manager (Service and Sales)

Middle East Trading Organization
Gemmayzeh - Beirut, Lebanon
2008 - Present (6 years)

I. Technical Tasks:
• Monitor the performance of the service team by establishing a system of reports and cyclical meetings.
• Responsible of all service interventions.
• Site inspection, Installation, Operator training, Testing & Equipment Maintenance.
• Support the adaptation and manipulation of wide range of laboratory parameters manual (Elisa, chemistry, PCR...) and fully automated equipment, interpretation of results, calibration and control.
• Prepare service contract proposals.
• Manage PM schedules for the technical department.

II. Sales Tasks:
• Act as first reference for all products related inquiries.
• Help in planning and evaluating market studies.
• Provide the sales team with the needed product training, necessary technical expertise, analyze reports and recommend suitable actions.
• Responsible for sales tasks in surgery equipment products.
Company industry:
Medical Hospital
Job role:
Support Services

Head of Laboratory division

May 2005 - August 2008

MEDEK sarl

Beirut, Lebanon

May 2005 - August 2008

Coordinating shipments, technical and sales visits to all hospitals of Lebanon, research institutions (Mainly American University Hospital Of Beirut) and other private Laboratories.
Company industry:
Medical Hospital
Job role:
Sales

Military Service

October 2004 - May 2005

Lebanese Army

Beirut, Lebanon

October 2004 - May 2005

Helping the service team to provide the preventive maintenance and service of all equipment in the hospital.
Company industry:
Medical Hospital
Job role:
Support Services

INTERMEDIC S.A.L. (Philips)

July 2003 - October 2003

INTERMEDIC S.A.L. (Philips)

Beirut, Lebanon

July 2003 - October 2003

Three months training with written report about the portable X-Ray machine (C-Arm).

Maintenance and installation of medical equipments ( Operating room materials, X-Ray, CT-scanner and IRM).
Company industry:
Business Consultancy Services
Job role:
Engineering

Makassed Hospital

July 2002 - September 2002

Makassed Hospital

Beirut, Lebanon

July 2002 - September 2002

two months training with written report about the principle of medical equipments.
Practice on: ECG, Defibrillator, ventilator, Monitor, Imaging and Hemodialysis
Company industry:
Hospitality & Accomodation
Job role:
Engineering

Education

IUL

August 2004

August 2004

Bachelor's degree, Biomedical Engineering

Lebanon

Biomedical Engineering (5 years) Graduation Project: A handicapped powered wheelchair driven by two DC motors, mounted in a prefabricated chassis with an embedded system which consists mainly of a microcontroller that controls the chair's motion, and displays battery level, speed and direction on an LCD

Pilote High school

August 1998

August 1998

High school or equivalent, Experimental sciences

Lebanon

Skills

Inspection

Expert

Installation

Expert

Motion

Expert

Workbench

Expert

Biomedical Engineering

Expert

internet browsing (Graduation Project)

Expert

MS Word, Excel, Access, Power Point

Expert

Orcad (Graduation Project)

Expert

Workbench, TCI, Eagle, Proteus6

Intermediate

Flash

Intermediate

Assembly language

Expert

Assembly language (Graduation Project()

Expert

Assembly language (Graduation Project()

Expert

Inspection

Expert

Installation

Expert

Motion

Expert

Workbench

Expert

Biomedical Engineering

Expert

Languages

French

Intermediate

English

Intermediate

Arabic

Expert

Memberships

Syndicate of Engineers in Beirut

Member

October 2004

Trainings and Certifications

Trainings

Application training

Human Gmbh, Dubai-UAE

Feb 2013

Technical and Sales on automated hematology analyzers

Drew Scientific, Inc.

Oct 2014

Sales strategies and technical inquiries

Orgentec Diagnostika Mainz-Gmbh

Sep 2009

Sales training

SLEE Mainz-Germany

Nov 2010

Technical Service and Elisa Application

Human Gmbh, Wiesbaden-Germany

Nov 2010

International distributor meeting

Orgentec Gmbh, Dusseldorf-Germany

Nov 2010

Technical training for distributors

Soluscope Aubagne – France

Mar 2014

Technical and sales

Orgentec Diagnostika Gmbh, Mainz-Germany

Sep 2008

Technical training on automated systems

Human Gmbh, Wiesbaden-Germany

Aug 2009

Middle East Workshop

Human Gmbh, Dubai-UAE

Jan 2011

Technical and Application

Human Gmbh, Dubai-UAE

Jan 2012

Sales and technical

Micoptics SL, Barcelona-Spain

Sep 2008

International field service

Orgentec Diagnostika Gmbh, Mainz

Nov 2010

Intensive Sales and Technical.

Helioscopie SA Vienne – France

Mar 2014

Sales training and treatment protocol

OXY’PHARM France

Apr 2011

Medica Dusseldorf

Medica Dusseldorf - Germany

Nov 2010

International distributor meeting

IBL Germany

Nov 2010

Discussion of sales obstacles

Grifols International S.A., Barcelona-Spain

Sep 2008

International distributor meeting

IDS UK

Nov 2010

Technical and sales

Crystal Photonics GmBH Berlin-Germany

Feb 2011