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Wissam Ismail, Product Line Manager (Service and Sales)

Wissam Ismail

Product Line Manager (Service and Sales)

Middle East Trading Organization Sarl

Location
Lebanon - Beirut
Education
Bachelor's degree, Biomedical Engineering
Experience
20 years, 2 Months

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Work Experience

Total years of experience :20 years, 2 Months

Product Line Manager (Service and Sales) at Middle East Trading Organization Sarl
  • Lebanon - Beirut
  • My current job since August 2008

1. Product Line Manager (Service and Sales)

Middle East Trading Organization
Gemmayzeh - Beirut, Lebanon
2008 - Present (6 years)

I. Technical Tasks:
• Monitor the performance of the service team by establishing a system of reports and cyclical meetings.
• Responsible of all service interventions.
• Site inspection, Installation, Operator training, Testing & Equipment Maintenance.
• Support the adaptation and manipulation of wide range of laboratory parameters manual (Elisa, chemistry, PCR...) and fully automated equipment, interpretation of results, calibration and control.
• Prepare service contract proposals.
• Manage PM schedules for the technical department.

II. Sales Tasks:
• Act as first reference for all products related inquiries.
• Help in planning and evaluating market studies.
• Provide the sales team with the needed product training, necessary technical expertise, analyze reports and recommend suitable actions.
• Responsible for sales tasks in surgery equipment products.

Head of Laboratory division at MEDEK sarl
  • Lebanon - Beirut
  • May 2005 to August 2008

Coordinating shipments, technical and sales visits to all hospitals of Lebanon, research institutions (Mainly American University Hospital Of Beirut) and other private Laboratories.

Military Service at Lebanese Army
  • Lebanon - Beirut
  • October 2004 to May 2005

Helping the service team to provide the preventive maintenance and service of all equipment in the hospital.

INTERMEDIC S.A.L. (Philips) at INTERMEDIC S.A.L. (Philips)
  • Lebanon - Beirut
  • July 2003 to October 2003

Three months training with written report about the portable X-Ray machine (C-Arm).

Maintenance and installation of medical equipments ( Operating room materials, X-Ray, CT-scanner and IRM).

Makassed Hospital at Makassed Hospital
  • Lebanon - Beirut
  • July 2002 to September 2002

two months training with written report about the principle of medical equipments.
Practice on: ECG, Defibrillator, ventilator, Monitor, Imaging and Hemodialysis

Education

Bachelor's degree, Biomedical Engineering
  • at IUL
  • August 2004

Biomedical Engineering (5 years) Graduation Project: A handicapped powered wheelchair driven by two DC motors, mounted in a prefabricated chassis with an embedded system which consists mainly of a microcontroller that controls the chair's motion, and displays battery level, speed and direction on an LCD

High school or equivalent, Experimental sciences
  • at Pilote High school
  • August 1998

Specialties & Skills

Inspection
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Installation
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Motion
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Workbench
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Biomedical Engineering
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internet browsing (Graduation Project)
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MS Word, Excel, Access, Power Point
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Orcad (Graduation Project)
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Workbench, TCI, Eagle, Proteus6
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Flash
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Assembly language
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Assembly language (Graduation Project()
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Assembly language (Graduation Project()
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Languages

French
Intermediate
English
Intermediate
Arabic
Expert

Memberships

Syndicate of Engineers in Beirut
  • Member
  • October 2004

Training and Certifications

Application training (Training)
Training Institute:
Human Gmbh, Dubai-UAE
Date Attended:
February 2013
Duration:
49 hours
Technical and Sales on automated hematology analyzers (Training)
Training Institute:
Drew Scientific, Inc.
Date Attended:
October 2014
Duration:
27 hours
Sales strategies and technical inquiries (Training)
Training Institute:
Orgentec Diagnostika Mainz-Gmbh
Date Attended:
September 2009
Duration:
7 hours
Sales training (Training)
Training Institute:
SLEE Mainz-Germany
Date Attended:
November 2010
Duration:
9 hours
Technical Service and Elisa Application (Training)
Training Institute:
Human Gmbh, Wiesbaden-Germany
Date Attended:
November 2010
Duration:
40 hours
International distributor meeting (Training)
Training Institute:
Orgentec Gmbh, Dusseldorf-Germany
Date Attended:
November 2010
Technical training for distributors (Training)
Training Institute:
Soluscope Aubagne – France
Date Attended:
March 2014
Duration:
32 hours
Technical and sales (Training)
Training Institute:
Orgentec Diagnostika Gmbh, Mainz-Germany
Date Attended:
September 2008
Duration:
36 hours
Technical training on automated systems (Training)
Training Institute:
Human Gmbh, Wiesbaden-Germany
Date Attended:
August 2009
Duration:
45 hours
Middle East Workshop (Training)
Training Institute:
Human Gmbh, Dubai-UAE
Date Attended:
January 2011
Duration:
28 hours
Technical and Application (Training)
Training Institute:
Human Gmbh, Dubai-UAE
Date Attended:
January 2012
Duration:
35 hours
Sales and technical (Training)
Training Institute:
Micoptics SL, Barcelona-Spain
Date Attended:
September 2008
Duration:
20 hours
International field service (Training)
Training Institute:
Orgentec Diagnostika Gmbh, Mainz
Date Attended:
November 2010
Duration:
27 hours
Intensive Sales and Technical. (Training)
Training Institute:
Helioscopie SA Vienne – France
Date Attended:
March 2014
Duration:
36 hours
Sales training and treatment protocol (Training)
Training Institute:
OXY’PHARM France
Date Attended:
April 2011
Duration:
14 hours
Medica Dusseldorf (Training)
Training Institute:
Medica Dusseldorf - Germany
Date Attended:
November 2010
International distributor meeting (Training)
Training Institute:
IBL Germany
Date Attended:
November 2010
Discussion of sales obstacles (Training)
Training Institute:
Grifols International S.A., Barcelona-Spain
Date Attended:
September 2008
International distributor meeting (Training)
Training Institute:
IDS UK
Date Attended:
November 2010
Technical and sales (Training)
Training Institute:
Crystal Photonics GmBH Berlin-Germany
Date Attended:
February 2011
Duration:
32 hours