IT Computer Technician
HEISCO
Total years of experience :4 years, 8 Months
• Install and configure computer hardware, software, and peripherals.
• Troubleshoot hardware and software issues and provide timely resolutions.
• Perform routine maintenance tasks such as cleaning and updating systems.
• Repair or replace damaged hardware components.
• Upgrade software, operating systems, and hardware components as needed.
• Provide technical support and guidance to end-users.
• Document all technical procedures and user guides.
• Keep inventory of computer systems, equipment, and parts.
• Stay updated with the latest technology trends and advancements.
• IT support such as troubleshooting printers, scanners, password reset, creating users.
• Installing and troubleshoot CCTV, Face ID, Fingerprints
• Ticketing system to open, assign or close various issues raised by the users.
• Analyze SCCM Logs file, provide patch management support.
• Deploying Patches through SCCM.
• Performing Routine software’s and hardware updates.
• Setup Office 365 accounts for users.
• Maintain IT Asset tracking system.
• Updating antivirus of the systems.
• Manage and Update software related issues.
• Contacting vendors to get the required asset as per needed.
• IT Support, Core Banking Solution Support, Database Management- Handling and Supporting Core Banking Solution.
• Handling all the ATM related transactions, Reconciliation, ATM Management, Handling Disputes of the Customers.
• Accounting of Transactions, Profit and Loss, Balance Sheet.
• Cashier, Data Entry, Documentations, Filing of the Documents.
• User Acceptance Testing of Core Banking Solution.
• Crediting Salary and Uploading Documents online.
• PHP Coding intern – Creating Websites using PHP Codes • Created a Website based on Fish Trading and Marketing. • Fish Trading and Marketing website is used to buy Fishes online. • Secured 99% in Bachelor Degree while doing this project. • Mangalore University All College Student Association General Secretary. • IT President in St Philomena Degree College. • Participated in three National, four State as well as University Level IT fest held at different colleges under Mangalore University. • Won First place in IT Product launch and video editing. Won Third Place in Coding.
