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Mario Stof, Customer Service & Operations Assistant

Mario Stof

Customer Service & Operations Assistant·Wingstop

Great Britain (UK)

Master's degree, business and managment

Work experience

Total years of experience: 5 years, 1 months

Customer Service & Operations Assistant

July 2025 - Present

Wingstop

Bristol, United Kingdom

July 2025 - Present

• Provided customer support, handled enquiries, and
maintained accurate order processing.
• Assisted with inventory checks, stock control, and
daily operational tasks.
• Trained new staff and supported shift organisation
during busy periods.
• Coordinated front-of-house and kitchen workflow
monitored order flow during peaks, flagged
bottlenecks, and worked with staff to reduce wait
times and errors

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Commercial & Client Relations Assistant

January 2024 - January 2025

A.C.M Company (Algeria Cyber Market)

Algiers, Algeria

January 2024 - January 2025

• Handled administrative duties including order
processing, CRM updates, and document
preparation.
• Managed client communication, responded to
enquiries, and maintained accurate customer
records.
• Supported sales teams with scheduling, follow-ups,
and preparing presentations.
• Conducted basic market research and assisted with
internal reporting.

Company industry:
Sales Outsourcing

Administrative Volunteer (HomeCare Support)

January 2023 - January 2024

Local Community Care Association

Algiers, Algeria

January 2023 - January 2024

• Scheduled homecare visits and maintained
organised client files.
• Handled incoming calls, updated records, and
supported daily administrative tasks.
• Coordinated drivers and deliveries to ensure smooth
service operations.

Company industry:
Administration Support Services

Administrative & Operations Coordinator

December 2020 - January 2024

Bouamrioun Ramdan Property Promotion

Algiers, Algeria

December 2020 - January 2024

• Managed administrative tasks including
documentation, filing, scheduling, and compliance
reporting.
• Coordinated communication between engineers,
suppliers, and subcontractors to support daily
operations.
• Prepared reports, updated records, and ensured
accurate documentation for ongoing projects.
• Supported office organisation and improved
workflow efficiency through structured task
management.
• Assisted with safety documentation and procedures
to maintain compliance.
• Handled incoming calls and visitor enquiries
answered phones, routed messages, and greeted
visitors to keep the office running smoothly.
• Maintained basic records and filing updated
spreadsheets, scanned documents, and kept paper
and digital files organised for easy retrieval.
• Assisted with purchase requests and petty cash
raised simple purchase orders, tracked small
expenses, and helped process invoices for approval.

Company industry:
Facilities & Property Management

Education

UWE Bristol

September 2026

September 2026

Master's degree, business and managment

United Kingdom

University of the West of England

January 2026

January 2026

Master's degree, Management

United Kingdom

Algeria

September 2020

September 2020

Master's degree, law

Algeria

-Ben Youcef Ben Khada University

January 2020

January 2020

Master's degree, Law

Algeria

Skills

ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
CLIENT CONFIDENTIALITY
Intermediate
CLIENT CONFIDENTIALITY
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPUTER PROGRAMMING
Intermediate
COMPUTER PROGRAMMING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SCHEDULING
Intermediate
SCHEDULING
Intermediate
WORKFLOW MANAGEMENT
Intermediate
WORKFLOW MANAGEMENT
Intermediate

Languages

English

Expert

Arabic

Native Speaker

French

Native Speaker

Spanish

Intermediate

Training and Certifications

Certifications
Graphic Design Certification