marion lawrence Felix

- System installation windows, MacOS, Linux

- Hardware software installation & Maintenance.

- Virus cleaning & checking

- Printer troubleshooting

- Lan networking

- Cable testing

- Cable termination

- Creating reports regarding computer status & peripherals

- Ms office (Powerpoint, excell, word)

- CCTV installation and configuration

- Server maintenance

- Company mobile phone troubleshooting

- managing of 3c items

- tagging of company labels for 3c items

- receiving of company purchases of 3c items

- Recording of company purchases of 3c items

- Purchasing of Desktops, Laptops and other computer peripherals

- reformatting of Desktops and Laptops using different language depends on the user

- Basic knowledge in Firewall and Cisco switch

System installation
CCTV installation and maintenance
Product dispatching
Inventory management
Papers works and reporting
Cable termination
Lan network Troubleshooting
Wifi router installation and maintenance

System installation windows, MacOS, Linux - Hardware software installation &
Cable termination
Ms office (Powerpoint, excell, word)
CCTV installation and configuration
Server maintenance
Company mobile phone troubleshooting
Inventory management
Purchasing of IT equipment
IT equipment disposal
Basic cisco knowledge
VPN installation and configuration
remote support and troubleshooting
Basic knowledge in Active Directory

Respond to resolve technical support inquiries from customer via phone and
email
Diagnose and troubleshoot hardware and software issues, and provide step-by
step guidance to users
Maintain detailed documentation support cases and resolutions
Perform remote troubleshooting