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marion lawrence Felix, IT Technical Support

marion lawrence Felix

IT Technical Support·Lasema

Philippines

Bachelor's degree, Information Technology

Work experience

Total years of experience: 9 years, 4 months

IT Technical Support

March 2026 - Present

Lasema

Makati City, Philippines

March 2026 - Present

- System installation windows, MacOS, Linux

- Hardware software installation & Maintenance.

- Virus cleaning & checking

- Printer troubleshooting

- Lan networking

- Cable testing

- Cable termination

- Creating reports regarding computer status & peripherals

- Ms office (Powerpoint, excell, word)

- CCTV installation and configuration

- Server maintenance

- Company mobile phone troubleshooting

- managing of 3c items

- tagging of company labels for 3c items

- receiving of company purchases of 3c items

- Recording of company purchases of 3c items

- Purchasing of Desktops, Laptops and other computer peripherals

- reformatting of Desktops and Laptops using different language depends on the user

- Basic knowledge in Firewall and Cisco switch

Company industry:
Other Healthcare Services

IT Specialist

January 2017 - January 2024

Acstream Management,

Makati City, Philippines

January 2017 - January 2024

System installation windows, MacOS, Linux - Hardware software installation &
Maintenance Virus cleaning & checking printer troubleshooting
Lan networking Cable testing
Cable termination
Creating reports regarding computer status & peripherals
Ms office (Powerpoint, excell, word)
CCTV installation and configuration
Server maintenance
Company mobile phone troubleshooting
Managing of 3c items
Tagging of company labels for 3c items
Receiving of company purchases of 3c items
Recording of company purchases of 3c items
Purchasing of Desktops, Laptops and other computer peripherals
Reformatting of Desktops and Laptops using different language
Basic knowledge in Firewall and Cisco switch

Company industry:
IT Services

IT Support

January 2015 - January 2017

Arc docendi Inc"

Pasig City, Philippines

January 2015 - January 2017

Respond to resolve technical support inquiries from
customer via phone and email
Diagnose and troubleshoot hardware and software
issues, and provide step-by-step guidance to users
Maintain detailed documentation support cases and
resolutions
Perform remote troubleshooting

Company industry:
IT Services

Education

STI College

January 2011

January 2011

Bachelor's degree, Information Technology

Philippines

Skills

CLOSED CIRCUIT TELEVISION SYSTEMS CCTV
Intermediate
CLOSED CIRCUIT TELEVISION SYSTEMS CCTV
Intermediate
COMPUTER PROGRAMMING
Intermediate
COMPUTER PROGRAMMING
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
LABEL PRINTING
Intermediate
LABEL PRINTING
Intermediate
LINUX
Intermediate
LINUX
Intermediate
MAC OS
Intermediate
MAC OS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
PURCHASING
Intermediate
PURCHASING
Intermediate
SERVER ADMINISTRATION
Intermediate
SERVER ADMINISTRATION
Intermediate

Social profiles

Languages

Tagalog
Native Speaker
English
Expert