SR. Team Leader
Magic Memories
Total des années d'expérience :11 years, 0 Mois
-Responsible to help the Site operation and achieving site target and goal, Team growth and excellent in customer service, multitasking and Photography.
-Completion of weekly Inventory to keep the Items are being distributed to the guest properly and avoiding variances.
-Approving Time sheet and Labor hours, keeping the labor hours to the required percentage.
-Preparing Reports Invoices, memos, financial statements encoding and using word processing and spreadsheet.
Assisting the guest of the company and providing their needs in a timely manner, also properly relay all the business related issue to my Superior.
-Attending to my clients concerns by providing excellent assistance regarding their queries about
banking matters, financial security, payments of their credit cards, and statement inquires.
-Providing good manner to the client by being professional and friendly all the time and
make sure to obtain better understanding of your client’s value and time.
-Responsible for preparing and sending out bank statement to clients. Answers question,
inquiries and reconcile discrepancies in records and account
-To administer the clients by updating the address and contact details for them to receive their
correspondence in a timely manner. Providing human connection to every interaction.
-Dealing with clients queries over the phone, understanding their financial needs, recommending
suitable products and making sales.
-Attending customer questions complaints, and concerns immediately and facilities satisfactory
resolution in time-bound manner.
One of my responsibilities is to listen carefully to what the customer is saying, maintain a polite
and helpful attitude no matter how offensive the customer might be, determine how to help the
customer and provide information or assistance If it’s necessary add any relevant advice and
report to the concern. Learn to deal unusual customer inquiries.
-Providing good manner to the client by being professional and friendly all the time and make sure
to obtain better understanding of your client’s value and time.
, 2016
•Attending to my clients concerns providing excellent assistance to their banking matters such as credit cards and accounts, statement inquiries
•Preparing and Sending banks statements to the clients, amending address and personal details
•Resolving inquiries and reconcile discrepancies in records and account.
Convergys (
2013
•Resolving issue about their satellite, receiving payment over the phone, answering inquiries regarding troubleshooting
•Attending customer question complaints, concerns immediately and facilities satisfactory resolution in time-bound manner.
Major in