Maritess Orden

Primarily responsible for handling front office reception, office main switchboard and managing outbound couriers.

Administration Duties:

Update company metrics every 15th of the month.
Update the company milestone & store locator for newly opened and closed shops.
Monitor Admin ticketing tool for all stationery requests, arrange request accordingly and close ticket once request is done.
Update company address book for new and outgoing employees.
Create email signature for new employees and send to IT for administration.
Create Local Purchase Order (LPO) for stationery office items.
Record & modify Fire Insurance requirements for company branches, showrooms and kiosks.
Created Legal & Admin Department standard operating procedure (SOP), also amend as needed.
Product Online and Offline Sales Back- End Process:
• Customer Address verification- check if customer shipping address is being serviced by FedEx or Airborne. Also check if DG/Non-DG compound can be ship to customer location and inform CSR team.
• Book courier, update dispatch details and then monitor and update back- end process until goods are delivered to the customer.
• Call and follow up with FedEx team for delayed shipment and inform CSR team & Logistics department for new updates.

Fleet Management:

Manage 5-7 drivers making sure that all tasks requested by the company employees are completed everyday on a timely manner.

 Monitor transport ticketing tool for driver request from all the office staff then coordinate the requests between staff and driver until jobs are done. Ensure optimum driver and vehicle utilization through scheduling & forecasting.
 Arrange timely pickup and drop of office staff and workers from/to their residences each day in ease and comfort.
 Ensure driver availability & coordination for dropping of outgoing staff at Airports even if it is at odd hours of the night depending on international flight timings.
 Borrowing or Lending Drivers to Distribution center department when needed.
 Check and monitor fuel expense, arrange petty cash for all drivers as needed.
 Monitor overtime, prepare overtime sheets for all drivers and make sure OT are being paid or adjusted on time.
 Monitor driver’s attendance and notify HR team about absences and OT adjustments.
 Coordinate/create ticket to maintenance team for all vehicle maintenance as needed.
 Update driver's daily task report every day. Consolidate daily tasks on a monthly basis and send pivot chart report to management every month end.
 Payments of RTA fines and informing accounts department for respective staff debit according to offense.

Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team.

Primary Responsibilities:

 Manage, track and reduce escalations.
 Resolve in-scope solution requirements and triage required resolution to appropriate owners as needed (Partner Vendors).
 Provide Verizon Customers a resolution for escalations raised during regular and after-hours operations (Level 3 to 5 escalations).

Provide expertise and direct management of data in one or more phases of a process life cycle (e.g. clinical data). Perform data entry and research in various systems and tracking tools. Assist in identifying, assessing and resolving complex issues and problems-standard and non-standard. Interact with the client and users around specific work efforts and deliverables. Keep all stakeholders informed of progress against service level agreements and deadlines.

Primary Responsibilities:

 Manage medium size team in service fulfillment activities, covering order entry, provisioning, and test & turn up of Verizon Business product/services.
 Act as main voice of functional teams; ensuring team has a clear understanding of the business functions and processes.
 Serve as functional expert on a particular service fulfillment process and/or group of products.
 Assist in delivering end user training. Provide coaching, mentoring, and performance feedback to team members.
 Provide guidance and share knowledge with colleagues/team members relating to own specialization.
 Understand and apply business processes, while effectively communicating process requirements to offshore management.
 Identify and track issues, risks and action items, provide status to affected stakeholders, and facilitate resolution.
 Responsible for Quality Audit (End to End process) of product/service ordered.
 Encourage and implement continuous improvement measures on day-to-day basis within area of responsibility.
 Perform Service Fulfillment activities for a given function with medium to full supervision.
 Escalate issues and seek advice when faced with non-standard issues/problems Interacting largely with own workgroup but may interact with users around first line queries/requests.
 Perform a variety of duties and accountabilities as business need dictates.

Responsible for the completion of straightforward, stand-alone tasks or high volume transactions within detailed instructions and predefined procedures, subject to direct supervision to facilitate achievement and performance targets.

Primary Responsibilities:

 Perform service fulfillment activities for a given function with medium to full supervision including: Receive and verify order for T1 circuits.
 Notify verification team if invalid information has been provided.
 Key order details into application.
 Act as the first point of escalations for queries to 3rd party vendors full (LEC) whenever necessary through phone calls or by e-mails.
 Provide proactive information to client customers preventing the need for escalation to client.
 Learn and understand the navigational tools of all the application for needed in the process.
 Communicate order status with offshore management, and functional team leads.
 Track order from receipt through hand-off to next function group.
 Participate and implement Operational Excellence initiatives.
 Escalate issues and seek advice when faced with non- standard issues/problems.
 Interact largely with own work group but may interact with users around first line queries/requests.