مريم نور

Taking care of case rgistration attebding cliants

Call center handling Customer on line

Support the Sales team in ensuring sales orders are completed and customer expectations are met in line with Corporate guidelines
Provide the sales team with administrative support including scheduling meetings with potential and existing customers
Attend and log all incoming phone calls in order to take messages and respond appropriately to general enquiries
Assist sales team in preparing and sending price quotations and correspondence to customers
Complete documentation requirements for processing sales orders such as raising invoices, filling in forms and updating the system
Obtain customer information required to support requests for credit facilities or adjustments
Liaise with internal departments to follow up on approvals and delivery of all sales orders
Tack, monitor and maintain all incoming sales orders and regularly check progress of existing / pending orders
Send and collect sales documents and log actions for necessary follow up
Collate and provide data and reports to help the Sales team keep track of sales targets
Manage and maintain all official sales documentation in a robust filing mechanism
Provide a full range of administrative support to the Domestic Sales Manager

• Administered the overall performance of staff, recorded claims for home & travels, managed approval negotiation; handled issuance of LPO and garage approval.
• Interpreted police reports and court cases from Arabic to English as well as English to Arabic to Arab customers and staffs.
• Assisted customers’ needs, attended customer calls and informed on any approval delay or product repair.
• Tracked received emails/faxes from clients including sending of mails to customer’s home and travels.
• Maintained notification tracking and sent notification to other insurance companies.

• Answered incoming/outgoing calls and fax documents, opened and replied e-mails.
• Handled visa, passport renewals, computation of leave & balanced leave calculation, issuance of warnings, organization of termination letters, and preparation of new staff offer letters; reservation of air tickets for all the staffs.
• Organized travel details and tracked out of the country meetings of the manager.
• Maintaining the calendar of CEO
• Coordinating during the meetings, business trips.
• Preparation of monthly, weekly and daily reports
• Capturing minutes of the meeting.
• Working closely with all departments of the company.
• Supervise the entire life cycle of recruitment's like identifying manpower specifications, sourcing, selection process, conduct of examinations and interviews.
• Plan human resource requirements in coordination with various functional and operation heads.
• Preparation of letters, emails, handling the business communications, faxes.
• Preparation of HR budget year wise.
• Co ordination with PRO for various immigration related processing.
• Managing and going along with the company policies & procedures.
• Maintaining the ethics and code of conduct for the company.
• Visitor Management
Managing the employee files, leave records.
• Insurance and employee benefits.
• Visa processing, labor card, ID cards for the employees.
• Travel Management.
• Accomplish various compensation policies, increment, incentives and benefits including payment packages for newly hired employees. Organize and evaluate job analysis, job descriptions and human constraints.
• Formulate and carry out employee policies and procedures as stated in the legal requirements as well as accomplish statutory responsibility of various social laws.
• Manage employee welfare through get together, team building, recreational activities to improve productivity output and motivation levels. Maintain all employees’ service records from joining to leaving formalities.
• Accomplish various compensation policies, increment, incentives and benefits including payment packages for newly hired employees.
• Payroll and pay slips for the employees.
• Working on employee benefits and compensation.
• Framing new policies and amend the old as per the market / employee and company benefit.

A• Attended incoming/outgoing calls as well as faxed documents.
• Answered emails, handled staff’s visa and passport renewals, leaves & balance leaves calculation, organized termination and offer letters.
• Managed staff’s air ticket reservation, arranged managers’ travel information and out of the country meetings including family travel/entertainment schedule of family & company guests.
• Main
• tained Director’s and Chairman’s daily routine documents.
• Updated the systems regularly and issued cheque payments to clients.
• Handled visa, passport renewals, computation of leave & balanced leave calculation, issuance of warnings, organization of termination letters, and preparation of new staff offer letters; reservation of air tickets for all the staffs.
• Organized travel details and tracked out of the country meetings of the manager