مارك Balandra

Manage daily operations of 2 short-term rental units listed on
Airbnb, Handle guest communication, bookings, and scheduling,
oversee pricing strategy and calendar management to maximize
occupancy, Coordinate cleaning, maintenance, and supplier
services. Maintain high guest satisfaction through efficient issue
resolution

Managed day-to-day business operations including sales,
inventory, and staff coordination, monitor financial
performance, expenses, and profitability, delivered customer
service and ensured smooth business operations, developed
strategies to sustain and grow the business

• Supported the Manager in streamlining branch operations, driving efficiency and productivity improvements.
• Conducted thorough processing of daily AML queries, ensuring strict adherence to regulatory compliance and reducing potential risks.
• Led a team of staff, promoting a positive and collaborative work environment that enhanced overall performance.
• Provided comprehensive training to new hires, equipping them with key skills for exceptional service delivery.
• Oversaw the Complaint Management System (CMS), effectively resolving client inquiries and enhancing customer satisfaction.

• Maintained precise records for all CDO FSI employees, ensuring data integrity and compliance with HR policies.
• Compiled and processed employee timesheets and timecards, enhancing payroll accuracy and operational efficiency.
• Calculated total work hours for all employees, streamlining payroll processes and improving reporting accuracy.
• Posted data to the PROGEN post-audit system, ensuring timely and accurate payroll submissions to the payroll department.
• Conducted thorough attendance verification by liaising with employees, ensuring compliance with attendance policies.
• Developed strong communication skills while interacting with staff, enhancing employee relations and support.
• Demonstrated attention to detail and organizational skills in managing payroll and timekeeping functions.

• Sourced and attracted a diverse talent pool through innovative online platforms, job fairs, and proactive fieldwork.
• Conducted initial interviews and administered qualifying exams, effectively assessing applicant qualifications to ensure the best fit.
• Managed meticulous record-keeping and timekeeping for all staff in the Valenzuela Branch, ensuring accuracy and compliance with HR policies.
• Provided critical clerical support to the HR department, streamlining administrative processes and enhancing operational efficiency.
• Collaborated with payroll teams to ensure timely and accurate compensation processing, contributing to employee satisfaction.
• Assisted in the management of forex transactions, ensuring compliance with financial regulations and enhancing cash flow management.