IT Application and System Support
The Sultan Center
مجموع سنوات الخبرة :13 years, 10 أشهر
● Managing the day-to-day operations of the PC’s host computers by monitoring
system performance, configuration, maintenance and repair. Ensures that
records of system downtime and equipment inventory are properly maintained.
Applies revisions to host system firmware and software. Works with vendors
to assist support activities.
● Develop new system and application implementation plans, custom scripts
and testing procedures to ensure operational reliability. Trains technical staff
in how to use new software and hardware developed and/or acquired.
● Perform troubleshooting as required. As such, leads problem-solving efforts
Often involving outside vendors and other support personnel and/or
organizations.
● Establish, maintains and manages user's Account. Installs, modifies and
maintains systems and utility software on server computer systems. Provides
server support related to other software.
● Establish, guidelines and methods for the installation and management of the
host computer operating systems, disk arrays, fiber channel switches, tape
libraries and other components.
● Ensure high availability and acceptable levels of performance of mission
critical host computer resources.
● Develop procedures to maintain security and protect systems from
unauthorized use, acts of nature and user abuse.
● Develop procedures, programs and documentation for backup and restoration
of host operating systems and host-based applications.
● Develop and coordinates project directions and schedules to maximize benefits
and minimize impacts on the customer organizations. Provides leadership in
planning and implementation of projects for computer operations and
enterprise systems administration.
● Develop tools, procedures, and training sessions for Operations, Client
Support and Systems Development staff to assist with work.
● Manages the data center and computer host systems including hardware,
software and equipment such as air-conditioning system,
● Responsible for networking, design, installation and maintenance services.
● Supporting users and network administrators over the telephone and by email.
● Maintain the company’s network infrastructure.
● Networking and providing support for Windows.
● Configuration and testing of any new hardware and software.
● Assisting End-Users to help with installs, deployment, and troubleshooting.
● Management of the daily data backup and retrieval scheme.
● Installing and operating Windows desktop.
● TCP/IP networking and hardware maintenance and repair.
● Assisting the network manager with support requests.
● Ensure computer hardware is safe & complies with health and safety
legislation.
● Work in conjunction with other support and help desk personnel to resolve
problems in a timely manner.
● Use Service Desk Express to log all problems and hardware repair orders,
update the Reference database, assist in researching problem solutions,
maintain team procedures and participate in intra-team communication.
● Assist with basic Networking troubleshooting, repair and setup activities as
required.
● reimaging of computers and software deployment
● Attend all type of IT Support Calls from users
● Incident investigation, diagnosis and resolution
● Detection of possible problems and notification to the problem management
● Support in resolution of major incidents
● Ensure that users are satisfied with the resolution and call closure
● Network Setup
● Systems Monitoring
● Computer maintenance
● administering showroom computers
● Monitoring sales of vending machines
● Assisting in operating the vending machines in different cooperatives.
● Data Entry
● Posting of salaries and handling of Swift accounts
● On line salary management and report generation
● Execute data corrections as per statistics instructions
● Create and maintain client item files and parameters
● Keep and maintain accurate and clear documentation of the working
environment
● Create backups of in fact databases