Mark Heald

Managing the end to end Supply Chain including; Customer Service, Procurement, Transport, Warehousing and Production Planning
•Manage 187 staff members across all facets of the Supply Chain across 4 sites
•Oversee the strategic category spend of group Procurement Strategy to ensure a minimum 8% YOY saving
•Developed all SOP’s across entire organisation ensuring team alignment
•Developed KPIs across Warehousing, Procurement, Customer Service, Logistics and Production Planning to ensure teams adhere to quantitative measurement in their daily/ weekly and monthly activities
•Minimise Ageing Inventory and ensure all commercial teams are actively engaged weekly to minimise Working Capital
•Manage Operational/ Manufacturing constraints to support the Plant Managers and minimise customer impact
•I.T project intervention to ensure business continuity and efficiency

Demand Forecast Manager, GSK

Manage product availability for several product categories (including supply plans and inventory)
•Oversee supply planning, visibility, supply management and purchase orders to manufacturing sites
•Verified demand forecasts and checks for gaps / inconsistency in forecasts
•Managed S&OP to present supply plans, opportunities and risks for YTG budgets.
•Ensured supply was available for new product launches, including all required set-ups and oversee Regulatory approvals
•Highlighted supply disruptions, constrained forecasts product and shortages to the BU, Finance and

Plumbing and Fluid Management Fittings (Mining, Farming and Commercial Sectors)
•Managing a team of 4 coordinating global supply and demand forecasting to support local and

Task Force Leader on UAE VAT implementation with PWC for 2018 launch
•New Supply Chain and Procurement flow design of Hub Asia (Singapore) from Hong Kong IDC
•Task Force Leader on ERP implementation for Oracle. Trained team to ensure seamless ERP implementation from Movex to SAP through improving data integrity, master data audits and ultimately system roll-out
•Strong Leadership to ensure increased morale and performance pre ‘go live’ and ultimately ensure optimised customer satisfaction through improved On Time Delivery from 91% to 96.5%. This resulted to win the annual Global Supply Chain reward and recognition
•Reduced stock-outs from 19.8% to 5.8% within the company’s most recent acquisition through improving communication, procurement design and supplier relationship building and ultimately improve customer satisfaction. A difficult challenge to achieve due to lack of signed contracts pre Schneider takeover
•Achieved savings of approx £4.5 mil total annual spend in the UK based on improving ordering metrics through improved supplier communication and up to date contracts
•Built and proposed new cost modelling for a relocation package for 104 countries over 4 different major categories of spend (£30 mil total) to realise current and future projected savings on the baseline
•Procurement Lead - Key stakeholder in decision making of New Global immigration and relocation provider based on reducing costs, improving service capabilities and customer satisfaction through a thorough analysis of ‘request for proposal’ versus 2 other candidate submissions
•Improved Cold Chain Transportation model to ensure continuity in ‘cost to serve’ is minimised due to complexity of market locations