Equipment Operator
DNATA
Total years of experience :14 years, 4 Months
• Execute
o Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
o Discusses safety concerns openly and reports to them to the concerned supervisor.
o Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
o Follows the day-to-day operations related to own job and trained qualifications.
o Operates different Ground Support Equipment (GSE) depending on the assigned area in line with the operating manuals based on the training qualifications.
o Inspects assigned Ground Support Equipment to ensure serviceability and suitability.
o Assists in airside operation activities including sorting, loading and unloading baggage and cargo correctly (whether it is a unitized or bulk) to and from systems, ULD, trucks, carts and aircraft.
• Logistics
o Ensures vehicles and equipment in close proximity to the aircraft, congested areas and where mandated are marshalled in and out, to and from the aircraft in a safe manner.
o Arranges dollies, trollies, ULD in various locations to support staging, supply, or rotation as the operation demands.
• Baggage and Cargo
o Retrieves and stores unit load devices and cargo to/from various areas (workstations, ramp and customers).
o Transfers unit load devices baggage dollies and urgent documents within the Cargo Terminal and Turnaround areas.
• Ramp
o Loads and off loads dead load correctly and safely in accordance with the aircraft load plan.
o Provides marshalling and handling dead-load to ensure smooth aircraft turnaround.
• Ambulift
o Meets and escorts passengers / customers for ambulance requirements as per the laid down service standards in order to provide quality service in coordination with the Special Handling Agents.
• Understands customer expectations and act according to various needs/requests, and gather information by asking the right questions, and listening to customers uncover unique needs.
• Treats internal and external customers fairly with respect, while developing effective customer networks.
• Carries out work independently as required and delivers what is promised.
• Takes on additional responsibilities as required.
• Believes in the company values, vision and mission statement, accordingly, complete work with energy and enthusiasm.
• Willingly shares information with other team members and encourages team work.
• Treats company property with care and minimize wastage in resort.
• Comply with the resort and department cost saving plans and initiatives.
• Drive and support revenue generation initiatives as required.
• Comply with the resort and department general policies, procedure, and standards.
• Demonstrate flexibility as required by center management according to work load.
• Process incoming and outgoing calls accurately.
• Records and controls accurately wake up calls.
• Strictly abide by the standard policies and procedure governing instances or cases if emergency and critical situations.
• To handle, log, action and follow up on any guest queries as quickly as possible. Liaise and follow up with all departments concerned to ensure customer satisfaction.
• To have an in depth knowledge of resort facilities and city information.
• To be aware of functions, facilities, promotions and events taking place in the resort.
• Provides one stop shop service to all resort guest and handle their queries without referring calls to other departments.
• Handles various guest complaints and ensure customer satisfaction.
• Ensure guest lost property is followed up in a timely and efficient manner using the pre-defined standards and procedures.
• Provides accurate information to the internal and external customers in a clear, courteous and professional manner.
• Listens, questions and analyses to determine underlying needs of customer concerns. Rectify whenever possible, the customer concerns.
• On a rotational basis (as assigned by Director), acts as a team leader, providing assistance as required to other agents. In absence of Team Leader at any given time, makes decisions on leave approval (unexpected), call in for sick leave, schedule changes, resolving escalated call issues, and communications.
• Assist in conducting customer satisfaction surveys and calls.
• Undertake administrative responsibilities such as faxing, typing, emailing and general office procedure as required within the guest service centre.
• To handle resort emergency calls adhering to the resort Emergency Policies and Procedures and refer call to proper channels.
• Maintain service level standards at all levels.
• Communicate and report customer feedback, comments and concerns to Team Leader or Manager in order to minimize customer dissatisfaction.
• Maximize revenue by capturing opportunities to support various revenue generation programs in place.
• Smile and attend to the needs of resort guests.
• Lifeguards are assigned a zone of protection and ensure guest safety.
• Provide instructions to riders and swimmers.
• Enforce general resort, ride, and safety rules.
• Wipe down tables and place umbrellas up or down as required.
• Hose down after the operating day.
• Pick up trash.
• Contribute to resort clean up, including trash pickup, pressure washing, etc.
• Dispatch guests on the rides and assure the correct use of the slides by guests.
• Perform job function within all the resort policies, standards and procedures as noted in the Team Member Handbook/Orientation Pack and Lifeguard Handbook.
• Meet International Lifeguard Training Program requirements for waterfront, special facilities or shallow water lifeguard license.
• Stand for long periods of time.
• Perform activities that require flexibility.
• Tolerate cold and hot weather, plus cold water.
• Lift heavy persons on a backboard.
• Climb stairs on ride towers.
• Physical exertion to perform rescues.
• Carry heavy objects such as hoses, tables, and signs.
• Attend (4) hours of In-service Training per month.
• Participate in ILTP audit program.
• Perform any and all tasks as assigned by your supervisors necessary for the operation of the park.
• Other assigned duties necessitated by operational demand.
• Prepare documents for data entry
• Verify, update and correct source documents
• Enter data into designated database and forms
• Check printouts and perform checks for accuracy
• Record all tasks and activities
• Prepare and submit reports
• Route data to appropriate staff
• Retrieve and present required information in various formats
• Scan documents into database
• Manage application changes
• Develop and maintain a filing system
• Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies
• Placing and expediting orders for supplies and verifying receipt of supplies
• Book travel arrangements
• Receiving and directing visitors
• Perform daily control functions and other duties as assigned
• Record patients’ medical information and vital signs.
• Monitor, record and report symptoms and changes in patients’ condition.
• Consult and coordinate with health care team members to assess, plan, implement, and evaluate patient care plans.
• Documents patient care services by charting in patient and department records.
• Monitor all aspects of patient care, including diet and physical activity.
• Prepare patients for, and assist with, examinations, treatments, and surgeries.
• Prepare rooms, sterile instruments, equipment and supplies, and ensure that stock of supplies is maintained.
• Administer local, inhalation, intravenous, and other medications.
• Provide prenatal and postpartum care and treatment under physician’s supervision.
• Assist in pre-surgery, post-surgery, and during surgical procedures.
• Maintains continuity among nursing teams by documenting and communicating actions, irregularities, and continuing needs.
• Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer’s instructions; troubleshooting malfunctions; maintaining equipment inventories; evaluating new equipment and techniques.
• Protects patients and employees by adhering to infection-control policies and protocols, medication administration and storage procedures, and controlled substance regulations.
• Assures quality of care by adhering to therapeutic standards: measuring health outcomes against patient care goals and standards; making or recommending necessary adjustments; following hospital and nursing division’s philosophies and standards of care set by board of nursing and other governing agency regulations.
• Maintains a cooperative relationship among health care teams by communicating information; responding to requests; building rapport; participating in team problem-solving methods.
I am a Dean's Lister of my last semester in this institution. I am the auditor of the College of Nursing Student Council for academic year 2008-2009.