Coordinator - Technical Services / SAP Material Master
ZAFCO
Total years of experience :16 years, 4 Months
• Claims processing.
• SAP Material master.
• Responsible for collection, validation, development, creation, handling change requests, extension, discontinuation and maintenance of the foundational data elements related to material master.
• LSMW and Mass maintenance/updates.
• BDC uploading such as material creation, extension, classification, amendment, picture pattern/certificate, stuffing, Weight & Volume / FET (LSMW), IP Codes, and purchase group.
• Material master configuration.
• Creation of purchase orders, purchase requests, and GRN.
SAP Supervisor / Team Leader (January 07, 2013 - January 23, 2015)
SAP CSC Analyst (October 04, 2010 to January 04, 2013)
MSG GLOBAL SOLUTIONS PHILIPPINES INC. - SAP Consulting Company
• Handling customer’s complaints and ensures customer satisfaction
• Supervise the whole SAP global project management team in managing their daily tasks such as solving tickets and assuring that the correct procedure, guidelines and solution time (SLA) are followed and clarifies issues/concerns on any new processes implemented by PTD.
• Establish a systematic and organize flow for the whole team’s processes and other important tasks since the day it started namely quality ticket standards, new resource training manuals and checklists, contingency plans, and team tasks allocations.
• Performs troubleshooting and recommending first level resolution.
• Performs reconciliation of financial data in various SAP systems.
• Project/Contract creation and maintenance.
• Responsible of entering project details from the deal sheet (e.g. ANZ, SEA, IND, JP, KR) to the PtD system and conduct cross checking.
• Escalates any issues/requests beyond the scope/authorization like modification in the back-end part.
• Attends update call with the regional PMO worldwide (APJ, EMEA, LA and NA) to discuss open business/technical issues and come-up with a suitable solution.
• Train global stakeholders and new employee.
• In charge of different administrative tasks such as shift schedule, generation of reports such as utilization analysis, attend management meetings, coach and train of newly hired employees.
• Monitors Service Level Agreement (SLA) and ensures that the initial reaction time is met.
• Process the incoming Outlook messages and tickets requests via SAP ticketing tool (ESP/CSS).
• Dispatch tickets to appropriate consultants when necessary, coordinating with the consultants and managers of urgent and high visible tickets, process compliance.
• Ensures customer that specific guidelines are followed.
• Process of Master Data Creation and Maintenance (MDM) related requests.
• Performs other tasks requested by the management from time to time.
• Handles Supervisory calls.
• Answers inquiries (inbound calls) coming from different medical professionals located in the United States.
• Answers different questions such as status of a particular claim, contact details of the adjuster handling a claim, reasons why a bill and a code is denied, and financial inquiries like the check number, amount and the date it was released and customer complaints.
• Aside from my job of answering calls I was also given a chance to be the representative of the call center department on the internal organization of the company called CSMADE (Customer Service Makes A Difference Everyday).
• Designs tarpaulins and bulletin boards for internal company activities.