mark laurence gascon

• Manage daily customer service and sales operations, ensuring prompt resolution of customer needs.
• Support team coordination and operational efficiency in a high-volume environment.
• Maintain client relationships to improve customer satisfaction and retention.

- Assisting Passengers, Staff and other shareholders regarding their lost items thru looking in the system and tracking the place of lost
- Maintaining database by encoding reported cases precisely
- Discuss lost items by telephone or in person, and returns item to owners upon positive identification
- Answers incoming telephone calls from customers regarding their lost items
- Accurately matches found items against claims
- Arranges in-person return of items to customer
- Performs administrative functions required to ensure proper accounting and record keeping for daily shift report
- Performs other duties as assigned to the best of my ability, using proper technical procedures and exercising diligence and care

• Conduct KYC verification and compliance checks to ensure adherence to regulatory standards.
• Analyze customer data to mitigate risk and prevent fraud effectively.

• Led a team in delivering high-quality customer service, ensuring customer needs are addressed promptly and effectively.
• Managed lost and found operations and resolved customer inquiries and complaints efficiently.
• Maintained accurate reporting and documentation to support operational excellence.