Financial Administrator
Novus Community Management
Total des années d'expérience :9 years, 10 Mois
Managing daily bank reconciliation of buildings as per the accounts responsibility matrix as
prepared by Administrative Manager.
Preparing and receiving service charge receipts from unit owners and provision of receipt to owner
utilizing the Strataware system.
Managing accounts payable ledger of buildings as per the accounts responsibility matrix as
prepared by Administrative Manager.
Preparing payment vouchers for all buildings on weekly basis and to arrange sign off in accordance
with the procedures as defined by the owners association board for each building.
Managing payment process for each payment voucher raised to ensure timely payment of
contractor invoices.
Reviewing on a weekly basis the 'unallocated receipts' in each building and doing follow up or
investigation as necessary to ensure that it is kept to a minimum.
Reviewing on a weekly basis the 'un-presented bank transaction report' in each building and doing
follow up or investigation as necessary to ensure that it is kept to a minimum.
Reconciling all receipt amounts as received by customer service staff and preparing necessary
paper works for depositing in owners association bank accounts the following day.
• Assist residents of the building with personal services.
• Carries out tenant request such as arranging for pick up and deliveries.
• Take messages, arrange or give advice on transportation, business services or entertainment.
• Receiving emails and calls
• Updating the occupancy, laundry and housekeeping reports.
• Communicate information to tenants on behalf of the management.
• Monitor resident’s requests for housekeeping and maintenance.
• Receive and store mails and parcels. Perform office duties on a temporary basis when needed.
• Dealing with customers queries face to face, over the telephone or in writing;
• Transferring cheque transactions in the bank’s system.
• Processing paperwork from sales, change of customer details, closure of accounts and so on;
• Assisting the bank tellers in their daily transactions such as receiving payments and deposits.
• Assisting customers on their billing and account issues.
• Receives processes and verifies the accuracy of billing charges from customers.
• Initiates required action for response to customer service requests for payment changes, including the maintenance of customer information files and communicates changes to the appropriate personnel/departments.
• Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of payment related issues.
• Assisting customers on their online banking issues.
• Accesses the company’s internal systems to obtain and extract payment information and provide customer service management with the data for inclusion in various scheduled and special reports.
• Preparing purchase orders and sending them to customers
• Keeps order files, purchase files in order.
• Contacting customers regarding the scheduling of deliveries.
• Arranging appointments with potential customers.
• Assuring shipments will arrive on time.
• Making sure that orders will be delivered on time and will meet customer’s expectations.
• Track and follow up order details and its status.
• Responding to customer concerns/queries regarding their orders.
• Comparing prices of the different suppliers and choose what’s best for the business
• Ensure that all related purchase documentation and general record keeping are completed to a high order of accuracy and in a timely manner.
• Supervise the kitchen team in production.
• Verify food safety management systems, check and monitor records and monitor chill and hot-holding temperatures
• Assist and promote food hygiene activities aimed at raising food safety standards in the store.
• Monitoring customer levels to produce enough amounts of products.
• Ensure every station is producing the right standards of food at the right time.
Bank Intern