Technical Support
Actstech Inc Phil.
Total years of experience :1 years, 3 Months
Provided prompt and effective technical support to customers via phone, email, or chat,
addressing inquiries, troubleshooting issues, and guiding users through resolution steps.
Utilized strong analytical skills to diagnose and resolve technical problems related to
hardware, software, and network issues, ensuring minimal downtime and disruption for
end-users.
Implemented solutions to technical problems, including software installations, updates,
patches, and hardware repairs or replacements, ensuring systems function optimally.
Maintained detailed records of customer interactions, technical issues, and resolutions in
the ticketing system, ensuring accurate tracking and knowledge sharing among team
members.
Escalated complex technical issues to appropriate teams or higher-level support personnel
for further investigation and resolution, ensuring timely and effective problem resolution.
Provided training and guidance to end-users on using software applications,
troubleshooting common issues, and optimizing system performance, empowering users to
resolve issues independently.
Conducted quality assurance checks on resolved tickets to ensure issues were fully
addressed and customer satisfaction was achieved, maintaining high standards of service
delivery.
Stayed updated on the latest technologies, product features, and troubleshooting
techniques through self-study, training programs, and collaboration with colleagues,
enhancing technical expertise and proficiency.
Customer Satisfaction: Focused on delivering exceptional customer service by ensuring
timely responses, accurate problem resolution, and proactive communication, fostering
positive relationships with customers