مارك Rodriguez

• Provides hard disk and windows password recovery for the client
• Backup all important data, documents and email for client
• Manages to format and repair Laptop/ Desktop and install software application for client
• Providing technical guidance and assistance on hardware and software issue for client
• Assist customer for their technical issue on phone and in person
• Provides support for company project as required and meet all expectation
• Responsible for hardware troubleshooting and software installation for company
• Provides networking and PC migration project including planning and implementation for company
• Provides troubleshooting of operating system, network connectivity, email, printers, wireless, router, access point for client
• Selling Laptop, Branded Desktop, Clone Desktop and accessories
• Assisting customer and explain about the item to give them idea regarding the product

• Check block proxy and available proxy from korea area
• Update website domain and website server for the new proxy
• Upload new proxy to domain and server to be able to use by client
• Edit source code for new proxy and upload to domain and server
• Test the link if working or nor working using Internet Explorer and Mozilla browser
• Day to day checking of block link and remove it from the domain and server

Perform installation and set-up of user’s workstation, printers, email, configure network connections and software applications
• Provide support and technical solution for end user’s, networking, internet, email services and PC workstations
• Perform configuration and maintenance of all workstations Nationwide
• Assign in expansion and enhancement (involves planning, organizing, installation, analysis, Network modification, and Implementation) of the branch’s Network Ethernet with all workstations
• Migrating Operating System from Windows environment to Linux System
• Provide support of all end user’s nationwide from their technical/software problem issue thru the phone messenger and remote desktop
• Installation and Configuration of remote IP camera, multifunction copier and high end printers

• Administration and maintenance of peer to peer connection
• Responsible for weekly updating of Server anti virus
• Responsible for software diagnosis, hardware repair and off-site support
• Attending in all users IT related problem (with the accomplishment of Job Request Form)
• In-charge for cabling installation (in coordination with the building maintenance) and ensure the proper network connections to all workstations
• Responsible for backing-up new software application, installer, divers and others.
• In-charge for maintenance of ERIC system application such as, database recovery, re-indexing, report generation and attending to other ERIC users complaints.
• Accountable not to divulge all confidential records and ensure system integrity.

• Responsible in handling over-all hardware of the Store’s POS Terminal and workstation’s of back office in three Branches
• Repairs and troubleshoots POS Cash Register, PC clone, branded and other computer peripherals.
• Download virus update definition for Symantec anti-virus and live up update
• Configure rash dial connection to transfer data to another branches, and configuration of Internet dial-up
• Monitoring on a day-to-day basis by preventive maintenance and hardware check-up
• Handled the dissemination of workstations allotted to every department
• Master file manipulation (including new supplier, price changes, sale items, and supplier data revisions, and price discrepancies

• Assemble and repair Clone and branded PC
• Going to the client’s residence or at their company to do the physical solution of the problem
• Provides company’s technical support, which includes hardware installation, system maintenance, network cabling, and configuration repairs and troubleshoots PC and other computer peripherals of the workstations