DEFSOC Support Specialist
DND National Defense
Total years of experience :2 years, 11 Months
Supported/monitored all networks pertaining to the National Defense of Canada
Tasks Performed:
Trained new employees and provided technical support to internal and external customers. Created tickets for client incidents and used various apps for remote connectivity. Supported
provided technical support for a high-level network environment, including network printing, drive mapping, Active Directory permissions, file transfers, and network connectivity, also handled tasks such as setting up servers, updating smart phones, and supporting government officials and employees. The support covered a range of devices and software, including iPhone, iPad, laptops, and Samsung phones. provided assistance with MS Outlook, MS Office, office 365 Internet browsers, and managed multiple network accounts. Additionally, handled troubleshooting and setup of various devices, switches and routers to ensure connectivity between different offices. provided support to high-level individuals MP's Ministers of the Canadian Government and handled a range of technical issues on various devices. Managed network accounts for users and helped set up new offices across the nation using cisco routers and switches
Apps used Azure, Assyst, SPRA, RSA MSRA (remote connectivity), bes server. Used Skype for business remote connection, VOIP phones etc.,
Tasks Performed:
• Provided user advisory and information services through the NCR ServiceDesk, including responding to inquiries on NCR IT subjects of a general nature.