Officer - Operations
United Arab Bank
Total years of experience :15 years, 4 Months
KYC AML
-Responsible delivering unbiased, competent, timely, and problem free service to afford client financial services surpassing clients’ expectations.
-Inventive and innovative in providing customer service. Proactively working on satisfying clients’ needs by Mini Finapping. Dealing with and resolving clients’ complaints.
-Understanding clients’ needs by performing profiling on each customer as well as ensuring client retention.
-Giving positive and regular feedback on products, services and process improvements that may result in decreasing cycle time, cost or increase in client satisfaction.
-Rendering support to students on financial concerns particularly on saving aspects.
-Complying with Branch standards by maintaining unit and directing in attaining acceptable audit rating.
- Markets services by asking for referrals from current clients; meeting prospects at community functions; responding to inquiries; developing promotions; presenting financial planning seminars.
- Assesses clients' financial situation by gathering information regarding investments, asset allocation, savings, tax planning, retirement planning, and estate planning; evaluating risk tolerance.
- Develops financial strategies by guiding client to establish financial goals; matching goals to situation with appropriate financial plans.
- Obtains clients' commitment by explaining proposed financial plans and options; explaining advantages and risks; providing explanations; alleviating concerns; answering questions.
- Monitors clients' financial situation by tracking changes in wealth and life circumstances; analyzing financial plan results; identifying and evaluating new financial strategies; recommending changes in goals and plans. - Provides financial management information by preparing financial status analyses and reports.
- Updates job knowledge by tracking financial markets, general economic conditions, and new financial products; participating in educational opportunities; reading professional and technical publications; maintaining personal networks; participating in professional organizations.
- Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Responsible delivering unbiased, competent, timely, and problem free service to afford client financial services surpassing clients’ expectations.
- Inventive and innovative in providing customer service. Proactively working on satisfying clients’ needs by Mini Finapping. Dealing with and resolving clients’ complaints.
- Understanding clients’ needs by performing profiling on each customer as well as ensuring client retention.
- Giving positive and regular feedback on products, services and process improvements that may result in decreasing cycle time, cost or increase in client satisfaction.
- Rendering support to students on financial concerns particularly on saving aspects.
- Complying with Branch standards by maintaining unit and directing in attaining acceptable audit rating.
- Afforded financial services to exceed expectations of client by giving impartial, capable, on time and trouble-free service.
- Resourceful and creative in rendering excellent customer service. Proactively worked on satisfying clients’ needs by Mini Finapping. Addressed and resolved clients’ complaints.
- Carried out clients profiling to understand needs of clients including assuring retention of clients.
- Provided affirmative and constant feedback on products, services and process improvements that may result in decreasing cycle time, cost or increase in client satisfaction.
- Offered support to students on financial matters particularly on saving aspects.
- Conformed to Branch standards by maintaining the unit and directing acceptable audit rating.
- Checked clients submitted credit card application documents such as bank statements, card statement and salary certificate to ensure completeness and validity.
- Uploaded applications and supporting documents of clients to Electronic Document Management System (EDMS) for processing.
- Ensured accounting and processing of all applications by double checking plus monitoring physical documents against Electronic Document Management System (EDMS) output.
- Validated and assessed credit card applications through BankSys, OsoolSys and FNR tools.
- Inputted needed details in VECTUS System, scanned credit card applications using Humming Bird System.
- In charged in filling and submitting applications to Lodgement - Credit Evaluation departments for approval on qualified clients.
- Responded to verbal and e-mail tax payers queries - complaints including answering submitted taxpayers complaints to National Office.
- Handled reports preparation of monthly work of each department, rated the same against set work plan from the National Office.
- Prepared weekly Key Performance Indicator report of every department and Benchmarking report for various district industries to identify plus appropriately enforce amount of tax payable.
- Supervised request of Authority Letter from National Office that authorizes the bureau to collect tax variances from non-compliant businesses.
- Facilitated enrollment of online tax payment system - Electronic Filing and Payment System.
- Provided support to direct supervisor in maintaining records and enforcing various set programs..
- Dealt with clients inquiries; submitted to immediate supervisor Weekly Accounts Report.
- Compared and matched official receipts numbers against Pag-ibig, GSIS and HDMF columns during payroll of provincial government regular employees.
- Member of support team in Electronic Government Accounting System (EnGAS).
- In charged in financial reports consolidation for Finance Head and finance officers.
- Handled sending, supervising and updating status of demand letters to dealers that failed to comply with payments as well as endorsed dealers that failed to comply for legal actions.
62 units earned
Graduated