IT Specialist
FAB Concepts
Total years of experience :13 years, 0 Months
• Support end-users with IT-related problems.
• Software training for employees.
• Assist with the troubleshooting, installation, and implementation of systems.
• Recommend, and propose alternative methods of information processing.
• Develop and maintain information architectures (data, application and network) ensuring the system is online daily.
• Software maintenance agreements to ensure integrity of operations processes.
• Manage social media pages (Facebook, Twitter, etc…).
• Managing online Platforms (Souq.com, Jumia.com, etc…).
• Responsible for administration and internal support of Company’s PC, printers and related equipment.
• Providing multi-level technical support to all users and resolve issues.
• User Support and performing PC maintenance, upgrade and configurations.
• Provide maintenance of the computer desktop by analyzing requirements, resolving problems.
• Establishing network environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards.
• Managing webhosting and domains for the company.
• Support and maintain POS systems
• Provide input and recommendations to the organization surrounding hardware and software technologies and how these technologies can assist the business being especially.
• Responsible for answering and resolving technical product-support questions received from customers.
• Required to provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer.
• Responsible for ensuring call resolution is provided in a timely manner.
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, landline and more.
• Research required information using available resources.
• Follow standard processes and procedures.
• Identify and escalate priority issues per Client specifications.
• Redirect problems to appropriate resource.
• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.
• Stay current with system information, changes and updates.
• Communicate very well with different cultures and people during the same day.
