Marketing Specialist
Jarir Bookstore
Total years of experience :6 years, 4 Months
Jarir Bookstore, Saudi Arabia and Qatar - June 2012 to September 2014
Marketing Specialist
Responsibilities: • Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.
• Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities.
• Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals.
• Always available to welcome customers and solve issues proactively by offering assistance. Demonstrate professional salesmanship to make sure all customers gets the BEST SHOPPING EXPERIENCE
Fuji Xerox Philippines Inc. Philippines - May 2010 - June 2012
Account Manager/Branch Head
Responsibilities:
• Managing sales fundamentals from initial contact to closure of the business deal.
• Searching for new clients who could benefit from your products in a designated region.
• Establishing new, and maintaining existing, relationships with customers.
• Searching for new clients who could benefit from your products in a designated region.
• Establishing new, and maintaining existing, relationships with customers.
• Visits clients regularly to maintain Goodwill and get feedback
United Parcel Services International Inc. (UPS Inc.) - March 2009 - April 2010
Customer Service Associate
Responsibilities:
• Respond to incoming phone inquiries and process shipment of UPS customers all over the world
• Document Controller/Expeditor of Logistics (Shipping and Receiving)
• Transactional processing & Research on errors/adjustments affected to customer account such as encoding error, item posted twice, missing item, Misposted item and correct them in consultation with processing depts.
• Maintain strong relationship with customers for future business growth.
Sitel Philippines Inc. - June 2008 to February 2009
Technical/Customer Support Representative
Responsibilities:
• Provide Highest level of Technical support assistance such as email and website development, design and troubleshooting.
• Identified the target market through detailed analysis and evaluate Key Performance Indicator (KPI) of potential clients.
• Mirror Client Satisfaction (CSAT) scoring for escalation handlings in compliance with standard servicing procedures to help the organization deliver better services to the clients & stakeholders
Other Skills and Trainings:
• Full command on business application tools of Microsoft Word, Excel and Outlook.
• Highly proficient in iBM AS400 System
Workshops:
Attended Workshops on: • Successful Coaching for Better Performance
• Constructive Feedback & Development
• Planning & Prioritizing
• Six Sigma Basics