Receptionist and Information Clerk
General Motors Egypt
Total years of experience :14 years, 1 Months
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Daily report Tenders and sales orders to Fleet Manager.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Hear and resolve complaints from customers or the public.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- File and maintain records.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Process and prepare memos, correspondence, travel vouchers, or other documents.
- Maintain shuttle bus schedule.
- Receive payment and record receipts for services.
- Responds to telephone inquiries and complaints using standard scripts and procedures.
- Gathers information, researches/resolves inquiries and logs customer calls.
- Communicates appropriate options for resolution in a timely manner.
- Consistently deliver a high level of customer service and traveler satisfaction.
- Provide leadership for travelers and responsible for their well-being
- Have detailed knowledge of hotels, sights, restaurants, transport, souvenirs, prices, etc.
- Develop a series of information sources and contacts that can be of assistance when required.
- Maintain a valid passport and visa, and stay up to date on any travel restrictions based on his/her nationality.
- Advise travelers on suitable restaurants, additional transport requirements, purchase of souvenirs, etc.
- Provide a report for each trip, in the requested format.
- Monitoring the quality, quantity, cost and efficiency of the movement and storage of goods.
- Allocating and managing staff resources according to changing needs.
- Liaising and negotiating with customers and suppliers.
- Developing business by gaining new contracts, analyzing logistical problems and producing new solutions.
- Organize the storage and distribution of goods.
- Receives and stores documents and confidential files, maintains record of approved document and confidential file destruction.
- Maintains the warehouse, records area and stores area in a neat and orderly manner.
- Leading tour groups for up to ten days, catering to all customer needs
- Giving talks about the culture, language and history of the Egyptian outback.
- Assisting with security.
- Preparing tour guide documents.
- Developing and establishing relationships with travel agents.