Teller
United Arab Bank
مجموع سنوات الخبرة :14 years, 0 أشهر
Receives cash payments and withdrawals and ensure smooth processing and security over cash activities
Process cash activities & cash handling between other teller and treasury in accordance with the Bank’s Standard Operating Procedure (SOP)
Comply with Anti Money laundering instruction as Bank’s approved policy
Perform ATM reconciliation and ATM replenishments
Process in-house, outward and post dated cheques
Process Manager’s Cheques
Dispatch returned cheques to customers
Process local and international Fund Transfers, salary payments as well as inter account transfers
Perform senior teller functions such as vault custodian and key custodian, reconciliation of General ledger, suspense accounts & demand drafts
Processing of local and international fund transfer transactions, salary & bulk salaries transfers and internal account to account transfers
Branch supplies custodian
cash deposit & withdrawal in UAE Dirhams and foreign currencies
•Buy / Sell foreign currencies, execute foreign exchange deals with Treasury, handle
cover position & related swifts
•Receive cash deposits for Russian Embassy & other embassies deposited by the customers for the purpose of obtaining visas.
•Assist Senior Teller in day to day activities for performing duties like issuing Telex
transfers, Demand Drafts and foreign currency transactions, cover vostro accounts.
•Inter Account Transfers, Processing of in-house cheques.
•EGP & USD transfers through NBAD branches in Egypt
•Ensure that transfers in excess of AED 40K for outgoing payments are executed in line with Anti money laundering procedures and KYC form is filled.
•Utility services for credit card payments, electricity bills settlements for banks designated clients etc.
•Ensure that teller cash is within the specified insurance limit and excess cash is
transferred to reserve cash as and when it exceeds specified teller limit.
•ICCS matters including, Scanning, Reconciliation, handling return cheques,
•Advices for follow up with ROC clearance of pending items in ICCS System
•Processing of Sudan payments.
•Receive and Process of salaries & remittances
•Quality of customer services with Bank SLA and mystery shoppers.
•Swift creator
•Handle Operations Admin. Asst. responsibilities during emergency leave.
•Replace Senior Teller during emergency/ annual leave period.
•Perform Head Teller functions, vault custodian, custodian of strong room keys, security items, safe custody items, reserve cash custodian and ensures that banks policy and procedures are followed, bankers blanket insurance limit is strictly adhered to.
•Vault proofing at end of day, check for discrepancies in cash received from central bank and or branches and report to supervisor/line manager as required by banks policy and procedures.
•Tellers daily cash is checked as Head Teller, cross checked with GL and ensure that in case of shortage / overage it is reported to the branch management for further action.
& taking responsibility of manager’s office.
•Attending manager’s & branch telephone calls. ( Direct line for Manager ).
•Arranging appointments and meetings for branch clients.
•Attending employee meetings and taking minutes .
•Organizing various meetings for branch manager (internal /external).
•Assisting manager’s special clients during her absence.
•Assisting clients through telephone communication.
•Communicating with head office and all other bank departments for required
information/arrangement.
•Opening the daily H.O. mail and dispatching the mail to each section.
•Filling all the related correspondences of branch employees
•Follow up with the training dept. in respect of UAE nationals trainees ( Training
program, reports etc..)
•Prepare the annual leave chart for all Branch Employees & training plan.
•Sending giveaways to branch clients.
•Stationery custodian
•Sending & receiving e-mail messages from/to H.O, other bank departments & other branches.
•Typing memo’s, forms for the branch as and when required
•Assist Senior Customer Service Manager in routine correspondence/typing memo’s etc.
•Update/file banks internal authorized signature booklet/file.
•Send and receive faxes / record in the register and deliver to the concerned section
against acknowledgement.
directly reporting to Sales and Marketing Manager
•Manages and organizes internal and external meetings
•Liaise with supporting departments for staff requisition and to branches to verify business/resolve anomalies
•Efficiently process and manage all communication, confidential and routine; e-mails and other documents
•Prepares correspondence, reports and presentations. Ensures accuracy of information, timely data collection, preparation and submission within required time lines. Ensures readiness of reports as required.
•Manages the department’s stationery.
•Maintains office supplies, keeping stock record and ordering replenishments.
•Maintains records of expense claim documentation, invoices, etc.
•Prepares and updates monthly employee attendance schedule / timekeeping
•Maintains administrative records for annual leave, duty travel and absence to ensure optimum employee levels are maintained.
•Receives applications from Sales representatives and verify against product policy and documentation
•Ensures accurate recording of data through verification (system/internal departments)
•Initiates and communicates corrective measures (reporting process workflow)
•Performs functions of Team Leader of the department in their absence if assigned so, including presentations to prospective clients for special packages etc.,
•Handles the bank cars turn-over to Sales employees, bank cars’ servicing, advertising and keep track of its RTA’s traffic violations
new accounts opening in Deposits for Individuals and Corporate Customers
•Responsible for preparing and collating documents from customers for Credit Cards, Personal Loan and Car Loan applications
•Updates potential and existing clients on banking promotions and incentives
•Plans marketing strategies to achieve monthly targets
•Performs marketing activities such as telemarketing and client meetings
monthly sales and sales quota (all stores)
•Encoding bulb requests of stores
•Coordinating interdepartmentally regarding requisitions of stores
•Department supplies custodian
•Facilitating incoming and outgoing documents of Area Managers
•Collating accomplishment reports of all stores
•In-charge of making business correspondences
•In charge of filing and routing of documents inter-departamentally
•Preparing flight bookings and trip budgets of Area Managers
•In-charge of giving petty cash approval to stores through telephone calls and collating petty cash receipts.
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