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معروف زكي, General Manager

معروف زكي

General Manager·Volvo Cars

الأردن

بكالوريوس, Business Administration

الخبرة العملية

مجموع سنوات الخبرة: 36 سنوات, 4 أشهر

General Manager

مارس 2025 - حتى الآن

Volvo Cars

عمان، الأردن

مارس 2025 - حتى الآن

Strategic leader with track record of driving revenue growth, operational efficiency, and market
•
expansion across diverse business environments.
• Proven ability to lead cross-functional teams, align organizational goals, and deliver
measurable performance improvements.
• Strong financial acumen with expertise in budgeting, P&L management, cost optimization, and
long-term business planning.
• Results-oriented decision-maker skilled in stakeholder management, process improvement,
and executing high-impact business strategies.
مجال الشركة:
وكلاء السيارات
الدور الوظيفي:
الإدارة

Dealer Principal

نوفمبر 2024 - مارس 2025

Volvo Cars

عمان، الأردن

نوفمبر 2024 - مارس 2025

• Provided strategic leadership and full P&L accountability for dealership operations, driving
revenue growth, profitability, and long-term business sustainability.
• Directed cross-functional teams across sales, marketing, finance, and service departments to
achieve performance targets, enhance customer satisfaction, and maintain operational
excellence.
• Established and executed business strategies aligned with manufacturer standards and market
opportunities, improving sales volume, market share, and brand positioning.
• Recruited, developed, and mentored senior management teams, implementing performance
management systems and fostering high-performance culture focused on accountability and
continuous improvement.
مجال الشركة:
وكلاء السيارات
الدور الوظيفي:
الإدارة

Dealer Principal "Automotive \ Multi-Brand

ديسمبر 2021 - أكتوبر 2024

/ BiTco

مسقط، عمان

ديسمبر 2021 - أكتوبر 2024

• Lead multi-brand dealership operations with full P&L accountability, driving revenue growth,
market share expansion, and sustained profitability across new and used vehicle sales,
finance & insurance, and aftersales.
• Develop and execute strategic sales and marketing plans tailored to diverse automotive
brands, maximizing performance through data-driven decision-making, inventory optimization,
and competitive positioning.
• Oversee high-performing teams across sales, service, and parts, fostering results-driven
culture focused on customer satisfaction, operational excellence, and continuous
improvement.
• Strengthen OEM and stakeholder relationships, ensuring compliance with brand standards
while identifying new business opportunities, partnerships, and revenue streams across a
multi-brand portfolio.
مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
الإدارة

General Manager

ديسمبر 2019 - نوفمبر 2021

HAVAL GWM\ JETOUR / AlSahl Group Holding

الدار البيضاء، المغرب

ديسمبر 2019 - نوفمبر 2021

• Provide end-to-end leadership across HAVAL, GWM, and JETOUR operations, driving sales,
aftersales, marketing, and finance functions to achieve revenue growth, market share
expansion, and operational excellence.
• Develop and execute strategic business plans aligned with OEM standards, optimizing
dealership performance through data-driven sales forecasting, inventory management, and
targeted marketing initiatives.
• Lead, mentor, and performance-manage cross-functional teams, establishing KPIs, conducting
regular evaluations, and fostering high-performance culture focused on customer satisfaction
and continuous improvement.
• Ensure full compliance with manufacturer requirements and local regulations while
strengthening brand positioning through exceptional customer experience, effective complaint
resolution, and consistent delivery of premium service standards.
مجال الشركة:
وكلاء السيارات
الدور الوظيفي:
الإدارة

Brand Manager FCA Fiat Chrysler Automotive

فبراير 2015 - نوفمبر 2019

Al Mulla & Behbehani

الكويت، الكويت

فبراير 2015 - نوفمبر 2019

• Established and maintained a network of business contacts and relationships within the market to
increase market awareness, obtain market/competitor intelligence and customer preference
information.
• Managed all aspects of the showroom to ensure high standards in the layout, display, housekeeping
and product information to convey the desired image of the brand and the Company.
• Communicated sales plan and After sales plan targets to all teams and provide sufficient training
inputs, guidance and motivation to achieve targets successfully.
• Studied market trends and consumer preferences to understand and specify customer expectations
and adopt a suitable approach for brand management.
مجال الشركة:
وكلاء السيارات

Brand Manager

مايو 2012 - ديسمبر 2014

Mahmoudia Motors - JLR

عمان، الأردن

مايو 2012 - ديسمبر 2014

• Developed and executed comprehensive brand strategies to strengthen market positioning,
enhance brand equity, and drive sustained business growth across competitive markets.
• Led cross-functional marketing initiatives, ensuring alignment between sales, product, and
aftersales teams to deliver consistent brand messaging and customer experience excellence.
• Analyzed market trends, consumer insights, and competitor activity to inform data-driven brand
decisions, optimize campaigns, and identify new growth opportunities.
• Managed brand performance metrics, budgets, and campaign effectiveness, continuously
refining strategies to maximize ROI and achieve commercial and awareness targets.
مجال الشركة:
وكلاء السيارات
الدور الوظيفي:
التسويق والعلاقات العامة

Senior Sales Manager

يونيو 2006 - أبريل 2012

Nuqul Automotive

عمان، الأردن

يونيو 2006 - أبريل 2012

• Led sales operations by driving revenue growth, market share expansion, and consistent
achievement of monthly and annual sales targets across assigned territories.
• Managed, coached, and developed high-performing sales teams, implementing structured
performance management systems to improve productivity and conversion rates.
• Built and maintained strong relationships with key clients and partners, ensuring long-term
account retention and high levels of customer satisfaction.
• Analyzed sales performance metrics and market trends to develop strategic action plans,
optimize sales pipelines, and improve forecasting accuracy.
مجال الشركة:
وكلاء السيارات
الدور الوظيفي:
المبيعات

Brand Manager(Audi Brand Cars)

مارس 2003 - مايو 2006

Golf Automotive Co.

الدوحة، قطر

مارس 2003 - مايو 2006

Managed all aspects of the showroom to ensure high standardsin the layout, display, housekeeping and product information to
convey the desired image of the brand and the Company.
Communicated sales plan and targetsto the salesteam and provide sufficient training inputs, guidance and motivation to
achieve targetssuccessfully.
Studied market trends and consumer preferencesto understand and specify customer expectations and adopt a suitable
approach for brand management.
Contributed towards overall marketing strategy and prepared plan and approach for brand management for brand.
مجال الشركة:
وكلاء السيارات
الدور الوظيفي:
الإدارة

Sales Manager

يناير 1990 - فبراير 2003

Al Futtaim Motors

أبو ظبي، الإمارات العربية المتحدة

يناير 1990 - فبراير 2003

Monitored departmentalcustomersatisfaction ratings and ensure potential buyer follow-up to develop, execute and supervise
salescontrolsystem.
Directed staffing, performance evaluation and training for effective functioning ofsales and service programs.
Supported salesmen to set realistic and aggressive monthly targets and supported dealclosure and approval.
Consultedwith department headsfor advertising services and securing equipment and customer information.
Reviewed and monitored customer preference and operational records to focus automotive sales efforts.
Handled retail-related concerns and coordinate with sales people to close vehicle purchase deals.
مجال الشركة:
وكلاء السيارات
الدور الوظيفي:
الإدارة

التعليم

Yarmouk University

أغسطس 1989

أغسطس 1989

بكالوريوس، Business Administration

الأردن

المعدل التراكمي (نسبة مئوية): 84%

المعدل التراكمي (نسبة مئوية): 84%

business professional administration

Al Yarmouk University College

يوليو 1989

يوليو 1989

بكالوريوس، Accounting And Statistics

الأردن

المعدل التراكمي (نسبة مئوية): 84%

المعدل التراكمي (نسبة مئوية): 84%

Skills

General Management
Expert
General Management
Expert
Core Training
Expert
Core Training
Expert
Management
Expert
Management
Expert
HR Management
Expert
HR Management
Expert
Negotiation
Expert
Negotiation
Expert
oracle general ledger
Expert
oracle general ledger
Expert
teamwork
Expert
teamwork
Expert
accounts payable
Expert
accounts payable
Expert
accounts receivable
Expert
accounts receivable
Expert
office management
Expert
office management
Expert
marketing
Expert
marketing
Expert
accounting
Expert
accounting
Expert
time management
Expert
time management
Expert
team leadership
Expert
team leadership
Expert
auditing
Expert
auditing
Expert
marketing strategy
Expert
marketing strategy
Expert
market research
Expert
market research
Expert
key account management
Expert
key account management
Expert
negotiation
Expert
negotiation
Expert
order
Expert
order
Expert
marketing management
Expert
marketing management
Expert
operations management
Expert
operations management
Expert
procurement
Expert
procurement
Expert
problem solving
Expert
problem solving
Expert
operation
Expert
operation
Expert
management
Expert
management
Expert
materials
Expert
materials
Expert
marketing mix
Expert
marketing mix
Expert
chief executive officer
Expert
chief executive officer
Expert
CUSTOMER SUPPORT
Expert
CUSTOMER SUPPORT
Expert
INTERPERSONAL COMMUNICATIONS
Expert
INTERPERSONAL COMMUNICATIONS
Expert
LEADERSHIP
Expert
LEADERSHIP
Expert
NETWORK ADMINISTRATION
Expert
NETWORK ADMINISTRATION
Expert
SALES
Expert
SALES
Expert
BUSINESS TO BUSINESS
Expert
BUSINESS TO BUSINESS
Expert
ORGANIZATIONAL AWARENESS
Expert
ORGANIZATIONAL AWARENESS
Expert
MARKET SHARE
Expert
MARKET SHARE
Expert
OPERATIONAL EFFICIENCY
Expert
OPERATIONAL EFFICIENCY
Expert
ORGANIZATIONAL PERFORMANCE
Expert
ORGANIZATIONAL PERFORMANCE
Expert
STRATEGIC THINKING
Expert
STRATEGIC THINKING
Expert
OPERATIONS
Expert
OPERATIONS
Expert
ALTERNATIVE DISTRIBUTION CHANNELS
Expert
ALTERNATIVE DISTRIBUTION CHANNELS
Expert
RESEARCH
Expert
RESEARCH
Expert
AUTO BODY REPAIRS
Expert
AUTO BODY REPAIRS
Expert
STRATEGIC LEADERSHIP
Expert
STRATEGIC LEADERSHIP
Expert

اللغات

العربية

اللغة الأم

الانجليزية

متمرّس

التدريب و الشهادات

التدريب
Dealer Principal
Audi Academy
Jun 2012

الهوايات والاهتمامات

Traveling