Marsha Gibaga

Responsibilities:

Conduct daily consultant check-ins and monitor daily tasks, productivity, and performance.
Apply different approaches, initiatives, and support strategies depending on each consultant’s situation, issues, or concerns.
Handle issues, misunderstandings, and concerns between consultants or team members.
Provide support and assistance to consultants, particularly with chasing outcomes and operational concerns.
Monitor Trello activities and ensure tasks are being followed through accordingly.
Troubleshoot and resolve candidate and host company issues and concerns.
Ensure escalated concerns are handled and resolved professionally and efficiently.
Monitor candidate progress and endorsements for Career Coaching, particularly for candidates who are unreachable.
Handle refund-related concerns alongside the team, including difficult candidate cases when required.
Record placements and ensure all placement details are accurate within spreadsheets and databases.
Follow up placement fee payments and ensure records are updated correctly.
Follow up awaiting sign-ups and payments via phone calls.
Ensure CRM/Zoho tagging statuses are updated correctly, particularly for signed-up candidates, and cross-check records with the sign-up spreadsheet.
Assist with enrolment-related decisions, concerns, and operational matters.
Ensure all software, applications, databases, and subscriptions are functioning correctly and payments are up to date.
Manage and monitor Zoho-related activities.
Handle aXcelerate and ASQA-related administrative activities.
Ensure classes in aXcelerate are properly extended and closed during ASQA reporting periods.
Organise onboarding and training schedules for new consultants.
Support the implementation and coordination of consultant training and development.
Schedule, monitor, and extract LinkedIn Ads data.
Run advertisements and email campaigns to maintain continuous enrolment sign-ups.
Assist with marketing-related activities and coordinate with Social media Staff for support when necessary.
Prepare monthly and quarterly reports
Conduct half-yearly reviews and performance monitoring activities.
Handle insurance-related tasks.
Issue Certificates of Employment (COE).
Process and issue certificates on a monthly basis or as requested by consultants.
Ensure all placement details are verified with consultants before issuing certificates, including confirming candidate completion status and checking for withdrawals, terminations, or discontinuations in aXcelerate.
Coordinate ASQA-related surveys during required reporting periods.
Organise quarterly awards and presentations.
Coordinate host company bonuses and partnership initiatives.
Manage employee gifts and recognition activities including birthdays, work anniversaries, and awards.
Assist in managing company reputation concerns, including negative reviews or escalated feedback from candidates or host companies.

Job Responsibilities:

Developed business engagement strategies with Australian companies to expand partnerships as 
our Host companies. 
Secured internship placements for local and international students and graduates. 
Arranged and scheduled interviews between companies and candidates for potential placements. 
Managed and resolved issues that arose during internship placements. 
Reviewed and refined resumes to enhance candidate’s internship acceptance. 
Conducted mock interviews, provided coaching, and offered interview preparation tips. 
Processed internship placement documents from initial sign-up to final placement. 
Conducted lead generation, market research, and pitching to potential partners. 
Trained newly hired consultants in Premium Graduate Placements.

Job Responsibilities:
Helped adults to engage more in casual and formal conversation. 
Assist the talent acquisition team (screening and initial interviews) 
Lead generation

Job Responsibilities:
Helped Chinese kids & adults to understand English as a second language.
Helped them to articulate and speak new English words, sentences, and paragraphs.
Helped adults to engage more in casual and formal conversation.

Job Responsibilities:

1st - 2nd Year

201 Filing
Booked tickets & reservations for guests, board of directors & employees.
Assisted applicant’s application, requirements for orientation
Managed employees’ base-in and base-off schedules.
Coordinated with the assigned specific sites in terms of manpower.
Organized company activities, training, and scheduled seminars for employees.

2nd - 4th Year
Oversee HR, Admin & Operations of the business.
Acted as substitution on behalf of the Board of Directors in terms of meetings, seminars, and
activities.
Interviewed applicants.
Follow up on employee requirements.
Conducted orientation & performance evaluation.
Prepared Memos, Job offers & Contracts.
Make demands, requests, and formal letters.
Takedown minutes of all meetings.
Managed and monitored employees at the assigned task on site.
Prepared budget & liquidate expenses.
Made proposed plans & budget.
Report & present work performance annually to the Board of Directors.

Job Responsibilities:
Conducted phone interviews with all interested applicants.
Followed up on applicants’ queries & concerns on Facebook.
Convinced applicants to provide referrals.
ARP & ERP Talks