Marshanda prilaksana

Developed and maintained relationships with corporate clients, travel agents, and event organizers to
generate business opportunities.
Promoted resort products, including rooms, villas, meetings, and event packages to achieve sales targets.
Handled inquiries, prepared proposals, and negotiated contracts with clients professionally.
Conducted site inspections and presentations to showcase resort facilities and services.
Coordinated with internal departments to ensure smooth execution of bookings, events, and guest
requirements.
Monitored market trends and competitor activities to identify new sales strategies.
Maintained accurate sales reports, client databases, and follow‑up activities.
Contributed to increasing occupancy, revenue, and overall guest satisfaction through effective sales
strategies.

Delivered excellent guest service by efficiently handling and coordinating housekeeping requests via
telephone and internal systems.
Ensured timely fulfillment of guest needs (amenities, linen, cleaning services) through effective
communication with housekeeping staff.
Maintained accurate records of all requests, ensuring smooth operations and high attention to detail.
Acted as a key point of communication between guests and departments, ensuring fast response and
seamless service delivery.
Proactively followed up on guest requests to guarantee satisfaction and enhance overall guest experience.

Cleaned and prepared guest rooms according to hotel standards.
Replenished amenities, linens, and towels as needed.
Reported maintenance issues and ensured room readiness for guests.
Responded to guest requests promptly and professionally.
Coordinated with front office to update room status.

Delivered exceptional guest service by warmly welcoming and assisting guests for both accommodation and
dining experiences at the resort.
Handled room and restaurant reservations with high accuracy, including walk-in guests and advance
bookings.
Proactively responded to guest inquiries, requests, and complaints, ensuring quick resolution and high
satisfaction levels.
Collaborated effectively with housekeeping and food & beverage teams to ensure timely and personalized
service.
Contributed to upselling rooms and dining services, supporting overall guest satisfaction and revenue
growth.

Welcomed guests and handled check‑in/check‑out processes efficiently.
Managed reservations via phone, email, and walk‑in guests with high accuracy.
Operated telephone system, handled inquiries, and directed calls professionally.
Provided excellent customer service by responding to guest requests and resolving complaints.
Coordinated with other departments to ensure smooth operations and guest satisfaction.
Maintained guest records and ensured front desk area remained organized and presentable.