Landlord relation agent
PSI
Total years of experience :13 years, 7 Months
• Listening to customer requirements and presenting appropriately to make a sale.
• Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
• Cold calling to arrange meetings with potential customers.
• Responding to incoming email and phone inquiries.
• Acting as a point of contact between the company and its existing and potential customers.
• Negotiating agreement terms and closing sales effectively.
• Gathering market and customer information for input in the Company system.
• Negotiating on price, costs, delivery, and specifications with buyers and managers.
• Attending team meetings and sharing best practices with colleagues.
• Stay current with real estate markets, trends, and best practices.
• Develop business strategies to raise our customers, expand store traffic and optimize profitability;
• Meet sales goals by training, motivating, mentoring, and providing feedback to sales staff;
• Ensuring that stock-orders have been placed on time, in order to keep a healthy stock level;
• Complete store administration and ensure compliance with policies and procedures;
• Maintain outstanding store condition and visual merchandising standards;
• Report on buying trends, customer needs, profits, etc.
• Propose innovative ideas to increase market share;
• Conduct personnel performance appraisals to assess training needs and build career paths;
• Deal with all issues that arise from staff or customers (complaints, grievances, etc.);
• Be a shining example of good behavior and high performance.
• Managed and oversaw the schedule and training of staff and crew of the department.
• Coordinated supervised and directed all aspects of the F&B outlets.
• Oversee administrative tasks, including bookkeeping, training, equipment and food ordering, maintenance, and other needs as they arise.
• Maintained and obtained profitable operations and high-quality products and service levels.
• Maximized profits by delivering outstanding customer service.
• Enforced and implemented effective controls of food, beverage, and labor costs.
• Assists in coordinating special functions with the Outlet Manager or Food & Beverage Manager;
• Assists Food & Beverage Manager in performing and maintaining food and beverage inventory;
• Work closely with the manager to identify and resolve performance issues/opportunities of the team members as they arise;
• Assist Conference and Banquet Manager with training and developing the team;
• Supervises the Food and Beverage team to include efficient staffing, team member development and training, performance management, and policy enforcement;
- Maintaining the technical expertise and product knowledge necessary to make sales.
- Achieving sales quotas within a protected territory.
- Identifying target customers.
- Identifying key decision makers.
- Having meetings with potential clients to analyze their needs and present appropriate solutions.
- Negotiating sales contracts.
- Preparing reports of business transactions.
- Resolving unique customer issues.
- Preparing presentations, proposals and sales contracts.
- Compiling lists of prospective customers for use as sales leads.
- Making calls as required to collect receivables.
- Writing up promotional material.
- Maintaining professional relationships with work colleagues and customers.
2018 - Commercial Understanding-(P&L report and means to attain targets; Understand the Indicators of the company). 2017 - Conflict Management -(Learn how to handle conflicts constructively and focus on reaching a win-win situation). 2015 - Problem Solving and Decision Making- ( Analyze the main cause of the problem & see the issues from different perspectives and be able to make effective decisions). 2006 - 2008 - National College of Management, Economics and Law of Moldova; 1996 - 2006 - Linguistics and Humanitarian Sciences High School.