Martha Mwangi

• Managed POS transactions and daily cash reconciliation, ensuring accurate cash handling and reporting.
• Assisted customers with billing inquiries and service requests, contributing to positive guest experiences.
• Supported front desk operations and reservations, improving coordination during peak hours.
• Helped manage customer queues efficiently, reducing waiting time during busy periods.
• Assisted in training new staff on cashiering and customer service procedures.

Prepared accurate monthly and quarterly reports to support
business performance reviews and budget planning.
Ensured timely filing of all taxes (VAT, PAYE, NHIF, NSSF, WHT),
maintaining a clean compliance record.
Managed bank reconciliations, supplier payments, and client
statements to strengthen financial control.
Cut overdue receivables by half by implementing structured
follow‑up processes.
Handled petty cash, department audits, and assisted with payroll
and statutory filings.

Enhanced accounts payable efficiency by 70%through invoice
verification, optimizing payment schedules for 150+ suppliers, and
monitoring discount opportunities.
Reduced returns by 85% by flagging unusual invoiced items and
collaborating with suppliers to resolve discrepancies.
Achieved 65%efficiency in stock control through quarterly audits,
managing stock levels, and implementing FIFO practices.
Maintained accurate accounting ledgers by verifying transactions,
managing petty cash, and performing monthly bank and supplier
reconciliations.
Filed VAT returns and rectified prior‑year discrepancies with the
Kenya Revenue Authority (KRA).
Streamlined invoice processing, reducing turnaround time by
80%, and trainedjunior staff on invoice and payment procedures.

Processed customer cheques and deposits on time, improving
cash flow.
Accurately allocated bank receipts to customer accounts and
ensured VAT compliance.
Followed up with 30+ clients daily, clearing 80% of aging
receivables.
Reconciled 1500+customer accounts and worked closely with
internal teams to ensure billing accuracy.
Performed weekly bank reconciliations.
Used ERP (Secura) to generate and manage AR aging reports.

Issued 1, 500+ invoices monthly, handling customer records, credit
notes, and delivery confirmations.
Supported sales order processing and inventory updates across
departments.
Served in various roles: Receptionist, Customer Service Assistant,
Sales Admin - showcasing adaptability.
Played an active part in OSH, First Aid, and Fire Safety teams to
support workplace safety.