HR Project Manager
Sky
Total years of experience :25 years, 5 Months
6 month fixed term contract (extended) to run a number of projects and key HR Transformation & Change initiatives working with Procurement, OE, HR and Tech teams as well as business stakeholders to map and implement:
• Contingent labour project (Project Manager) - end to end review of the temporary resourcing model and current Freelance worker population (2, 500 heads) at Sky. Looking at the management of temporary workers including implementation of new Temp worker policy, approvals process, on-boarding, extensions process, rate cards and cost save measurements
• MSP / RPO negotiations (Project Manager) - Project to review, renegotiate and standardise the process for a number of outsource agreements with one supplier
• Position management (Project Manager) - Implemented Establishment headcount, reporting and relating Tech changes to position management process in PeopleSoft to support the process including UAT Testing.
• HR Transformation project - Part of the project team managing the restructure of HR (300 heads) including group consultation. Responsible for process mapping of the current state and target operating model process, and tech requirements capture to support the new model and mapping the change requirements for PeopleSoft and Taleo.
2 month contract to support the implementation of a Global RPO Programme. Key deliverables:
• Supply chain management and EMEA Partnership agreements for North Africa and Russia
• Sourcing Strategy across 41 EMEA countries
• Compliance
• Standard operating procedures
• Managing interim BAU activity as EMEA Recruitment Manager
• Providing additional support/advice to the EMEA Service Delivery Director in relation to operational
CORE EXPERIENCE
• Team Management - Experience managing multi-level, multi-discipline teams up to 8 people including remote team management. Responsible for Team performance Management and reporting, personal development plans for teams and undertaking redundancy process where required
• Recruitment Process Implementation - Implementation Manager for the Virgin Media outsourced contract covering 3000 permanent hires a year across Volume and Specialist recruitment. Supported the implementations for Aviva, Nokia and Novartis
• Volume Recruitment - Experience across a number of disciplines including Customer Contact and Sales centres, Retail, Retail Direct, Field / Direct Sales, Apprenticeship programmes, Field Service Technicians and Manual workers managing volumes up to 1500 hires a year
• Specialist Recruitment - up to and including Board level in multiple disciplines ranging from I.T, Finance, Pharmaceutical, Consumer, HR, Legal, Procurement and Sales & Marketing - both contract and permanent
• Recruitment Programme Management - Experience running a number of on-site recruitment teams including SLA management, Monthly and Quarterly reporting and Performance reviews, creating and providing M.I and Applicant Tracking System management / improvement.
KEY ACHIEVEMENTS
• Ran the implementation of the Virgin Media RPO solution covering 3000 permanent hires
• Virgin Media Volume Resourcing - Managed the set up and running of the Volume Recruitment model for recruiting over 100 staff a month. Reduction of cost per hire by 50% by increasing Direct Sourcing, and reducing agency utilisation to 9% against a target of 20%.
• Managed the Experian Direct Sourcing team through a recovery programme taking them from 34% success against SLA to 103% within a 3 month period.
• Managed the 6 month exit from Serco including an Aged Debt reduction programme to eliminate outstanding payments (£2m) from the client and to suppliers whilst ensuring SLA’s were maintained.
Employed as Regional Sourcing Manager, London and South to manage the recruitment of around 1000 Contact Centre Customer Service and Sales positions annually for the Manufacturing Division under both NatWest and RBS Brands. Later transitioned into the Group HR Team covering NatWest, RBS Retail and RBS Insurance brands including Direct Line and Churchill insurance.
Core responsibilities were Stakeholder management of Contact Centre Management Teams, HR Business Partners and Divisional Directors, own the direct sourcing strategy for the region, performance management of suppliers, and working with other teams within Group Resourcing to ensure fulfilment in line with targets.
KEY ACHIEVEMENTS
• Successful fulfilment of around 1000 vacancies per year in line with Time to Hire of 12 weeks from receipt of requirement to on-boarding.
• Reduced cost per hire from £2000 per hire to under £750 per hire through increased Direct Sourcing.
• Reduced agency utilisation from over 50% to under 30%.
• Developed resource forecast plans for Centres in London and the South to cover contingency recruitment and planned growth annually.
• Designed and managed a recruitment strategy by location and role type to attract a pipeline of candidates for each centre.
• Worked with advertising agencies to develop appropriate collateral and enhance the Employer Brand
• Set up and managed Assessment days and Careers fairs to promote RBS as an Employer of Choice
• Identification of key competitors and local market analysis
Employed on a 12 month contract to manage a peak in recruitment requirements and undertake a number of recruitment projects. The remit of the role was to manage the end to end recruitment process for circa 200 permanent hires over a 12 month period ranging from manual workers to Group Board members, review the end to end recruitment process and identify area’s for improvement, manage the Apprenticeship and Graduate recruitment programmes and enhance the Employer Brand by identifying and attending relevant Careers events.
KEY ACHIEVEMENTS
• Implementation a standard best practice recruitment process across two sites in Basingstoke and Liverpool.
• Completed a Supplier Performance audit and renegotiated supplier terms reducing agency costs by over 30%.
• Worked with Legal and Procurement to create and introduce a standard supplier contract for permanent and contract suppliers standardising N.I and WTD rates.
• Created and ran a series of Recruiting Manager work-shops covering Employment Legislation and Recruitment best practice.
• Developing new recruitment process documentation for line managers, administrators and agencies.
• Re-launch of the Employee Referral programme.
• Implemented Competency Based Interview for recruiting managers and coordinated training with a 3rd party supplier.
• Reduced Time to Hire by over 20% .
Project Services Consultant - January 2002 - December 2002
Resourcing Team Leader - April 2001 - December 2001
On-Site Recruitment Manager - Nettec - April 2000 - March 2001
Recruitment Consultant - August 1998 - March 2000