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martin johnson, Country Operations Manager

martin johnson

Country Operations Manager·City Centre Hypermarkets

Saudi Arabia

Bachelor's degree, Engineering

Work experience

Total years of experience: 36 years, 6 months

Country Operations Manager

January 2010 - Present

City Centre Hypermarkets

Erbil, Iraq

January 2010 - Present

RESPNSIBILITIES
 To deliver all aspects of Retail operations for Hypermarket expansion in the Kurdistan Region
 Participate in annual business planning and provide inputs to the CEO and the rest of the senior management team
 Analyze concept strengths, weaknesses, opportunities and threats from, competition and assess market opportunity
 Oversee the category / brand management with the objective of maximizing sales and profits
 Ensure growth in sales and gross margins for all categories / brands by driving focus on individual categories / brands
 Set individual and team activity targets
 Training and development of multi-cultural workforce
 Delivering New store expansion program in Iraq and Kurdistan
 Responsible for all Retail and Marketing strategies including loyalty card rollout

ACHIEVMENTS

 Established the City Centre Brand and modern retail concept in Erbil Kurdistan with the opening of Iraq’s first Hypermarket 16000 Sq. mtrs.
 Opened 2nd/3rd Hypermarket and Food Court in Erbil/Zahko with 4rd Branch to open in Jan 2013.
 Set up distribution Centre to support addition 5 new stores planned for the next two years.

Company industry:
Retail & Wholesale
Job role:
Management

SENIOR STORE MANAGER TKMAXX

January 2005 - January 2009

TKMAXX

United Kingdom

January 2005 - January 2009

SENIOR STORE MANAGER TKMAXX 2005- 2009

RESPONSIBILITIES
◆ To run store 30, 000 sq. ft., 5 managers 70 colleagues
◆ Drive sales to achieve targets and minimize loss.
◆ Ensure excellent level of customer service at all times measured by mystery shop (currently achieving 95% average)
◆ Recruit and develop high caliber teams. 90% of current team has been developed from within.
◆ Excellent levels of retail standards and visual merchandising creating a good shopping environment.
◆ Maximize stock flow efficiency
◆ Ensure company information is communicated to the team in an accurate and timely manner.

ACHEIVEMENTS
◆ Performing above my district average for sales in a tough economic environment.
◆ Mystery shop scores at 95% average reflecting consistent standards of customer service.
◆ Shrink has reduced consistently year on year and audit scores are above district average.
◆ Development of my team is a major success with all managers except one being promoted from within the team.
◆ Became number two to the Area Manager deputizing in his absence at Area meetings, conference calls and store visits.

Company industry:
Fashion Design
Job role:
Management

RETAIL OPERATIONS MANAGER NEW STORES

January 2003 - January 2005

ASDA STORES LTD

United Kingdom

January 2003 - January 2005

RETAIL OPERATIONS MANAGER NEW STORES - ASDA STORES LTD 2003-2005

RESPONSIBILITIES
◆ Delivering new store openings from a retail operations perspective from week -18 to +4.
◆ Coaching and developing new teams of all skill types.
◆ Responsible for team of 6 managers and 8 analysts in head office, ensuring that they all had a live PDP.
◆ Improving profit by devising new smarter ways of working.
◆ Ensuring that stores were capable of delivering availability and service standards post opening.

ACHEIVEMENTS
◆ £30 million sales increase to the chain in one year as a direct result of my project on waste reduction.
◆ Average 98% availability in new stores under my remit.
◆ Recognition by senior managers at head office for my contribution to the smooth operation.

Company industry:
Retail & Wholesale
Job role:
Other

REGIONAL MANAGER PROCESS AND AVAILABILITY

January 1999 - January 2003

ASDA STORES

United Kingdom

January 1999 - January 2003

REGIONAL MANAGER PROCESS AND AVAILABILITY ASDA STORES 1999-2003

RESPONSIBILITIES
◆ Coordinate aspects of retail operations in the Hypermarkets division. Turnover per store £2 million per week.
◆ 10 stores and one store of learning, focus on service, standards and availability,
◆ Making recommendations to senior management to bring about change and improvements.
◆ Communicating at all levels via meetings, store visits and conference calls.
◆ Succession planning in stores and subsequent training and development.
◆ Validating processes in store and measuring improvements

ACHEIVEMENTS

Company industry:
Retail & Wholesale
Job role:
Management

General Store Manager

January 2002 - December 2002

Sheffield Hypermarket

United Kingdom

January 2002 - December 2002

◆ Sheffield Hypermarket awarded most profitable store 2002.
◆ Best region for yearly availability 2002.

Company industry:
FMCG
Job role:
Management

STORE MANAGER

January 1998 - December 1999

ASDA STORES

United Kingdom

January 1998 - December 1999

STORE MANAGER ASDA STORES 1998-1999

RESPONSIBILITIES
◆ Lead team from the front 25 managers 600 colleagues motivating and providing them with decisive actions
And effective prioritizing of tasks. Celebrating success.
◆ Drive sales and maximize profits store turnover £2million per week
◆ Achieve highest levels of customer service
◆ Drive on shelf availability to 98% target
◆ Management of 25 managers co-coordinating performance of promotional activity, waste and markdown,
◆ Setting team targets.
◆ Store business planning
◆ Developing teams

ACHEIVEMENTS
◆ Awarded most profitable store in the chain
◆ Promoted to field role due to my success in store.
PREVIOUS EMPLOYMENT HISTORY

Company industry:
Retail & Wholesale
Job role:
Management

DEPUTY STORE MANAGER

January 1997 - January 1998

ASDA STORES

United Kingdom

January 1997 - January 1998

DEPUTY STORE MANAGER ASDA STORES 1997-1998
◆ Hypermarkets division Sheffield 75, 000 sq. ft. 25 managers 600 colleagues.

Company industry:
Retail & Wholesale
Job role:
Management

DEPUTY STORE MANAGER

January 1997 - December 1997

ASDA STORES

United Kingdom

January 1997 - December 1997

DEPUTY STORE MANAGER ASDA STORES 1997
◆ Kingswood store Hull, Troubleshooting role to support the store manager after 4 senior managers dismissed.

Company industry:
Retail & Wholesale
Job role:
Management

DEPUTY STORE MANAGER

January 1996 - January 1997

ASDA STORES

United Kingdom

January 1996 - January 1997

DEPUTY STORE MANAGER ASDA STORES 1996-1997
◆ Bilton store Hull
◆ Presented with most profitable store on the company award by Archie Norman. Sales improved from 650k per week to 950k per week in 12 months.
◆ 50, 000 sq. ft. 400 colleagues 10 direct reports.
◆ To manage the daily operations of Grocery, BWS, Non Food depts., and warehouse.
◆ To ensure the effective implementation of all promotional activity.


EMPLOYMENT HISTORY CONTINUED

Company industry:
Retail & Wholesale
Job role:
Management

ASDA STORES LTD NON FOOD MANAGER

January 1994 - January 1996

BILTON STORE

United Kingdom

January 1994 - January 1996

ASDA STORES LTD NON FOOD MANAGER BILTON STORE 1994-1996

Company industry:
FMCG
Job role:
Management

NON FOOD MANAGER SCUNTHORPE STORE

January 1992 - January 1994

ASDA STORES LTD

United Kingdom

January 1992 - January 1994

ASDA STORES LTD NON FOOD MANAGER SCUNTHORPE STORE 1992-1994

Company industry:
Retail & Wholesale
Job role:
Management

DEPUTY NON FOOD MANAGER GRIMSBY STORE

January 1990 - January 1992

ASDA STORES LTD

United Kingdom

January 1990 - January 1992

ASDA STORES LTD DEPUTY NON FOOD MANAGER GRIMSBY STORE 1990-1992

Company industry:
FMCG
Job role:
Management

CLOTHING AND FOOTWEAR MANAGER

January 1989 - January 1990

ASDA STORES LTD

United Kingdom

January 1989 - January 1990

ASDA STORES LTD CLOTHING AND FOOTWEAR MANAGER 1989-1990

Company industry:
Retail & Wholesale
Job role:
Management

Education

John Leggot Technical Collage

August 1986

August 1986

Bachelor's degree, Engineering

United Kingdom

HND Engineering

THOMAS SUMPTER SCHOOL

January 1980

January 1980

High school or equivalent, English Mathematics Chemistry Physics Biology History Geography

United Kingdom

THOMAS SUMPTER SCHOOL 1975-1980 GCE O level English Mathematics Chemistry Physics Biology History Geography North Lindsey technical college

Skills

Store Management
Expert
Store Management
Expert
Multi cultural Teams
Expert
Multi cultural Teams
Expert
Multi channel Retail
Expert
Multi channel Retail
Expert
Buying
Expert
Buying
Expert
OPERATIONS
OPERATIONS
RETAIL
Expert
RETAIL
Expert
Store Management
Expert
Store Management
Expert
Multi cultural Teams
Expert
Multi cultural Teams
Expert
Multi channel Retail
Expert
Multi channel Retail
Expert
Buying
Expert
Buying
Expert

Languages

English
Expert

Training and Certifications

Certifications
Personal Licence
North Lincolnshire Council
Jul 2000 - Aug 2000