ENTERPRISE ARCHITECT
Al Fahim Group
مجموع سنوات الخبرة :30 years, 4 أشهر
Pinpoint technologies to provide key business support, implement solutions within existing systems. Manage projects throughout the entire lifecycle, defining proposals, designing solutions, and managing business liaison through to post implementation review and handover. Work closely with the senior management team to support IT strategic planning, agreeing expectations and safeguarding service provision to ensure business needs and corporate procedure is met.
• Delivered major projects through effective resource and budget allocation; consistently met deliverables.
• Enhanced knowledge and skills through advice, technical guidance, and governance across technology design and architecture, outlined expectations and performed duties as the cross-functional lead on all strategic projects.
• Conveyed exceptional customer service through collaborative communications, troubleshooting/problem solving; swiftly identified resolutions and ensured the detailed tracking of issues.
Delivered support and strategic direction, with emphasis on continuous improvement and service standards. Designed strategic and operational plans, outlined project financial, and budget expectations. Directed concurrent technology projects, in line with challenging timeline, quality, and customer requirements. Set objectives and ensured continuous development through mentoring and coaching. Recommended ideas and solutions, outlined expectations to ensure service provision met business needs and complied with policy. Forged robust relationships with 3 DMS suppliers.
• Led project workforce to successfully upgrade two Middle East dealers to Autoline Drive.
• Effectively introduced 4 group interfaces with Audi/Volkswagen AG into the GCC.
• Integral project team member for VAT implementation in the Middle East.
• Selected as a key contributor in the Digital Strategy team for Audi Middle East, focused specifically on the Audi connect project from Audi Group.
• Recognised as the Sponsor for the Master Data Management project for Audi Volkswagen Middle East. (Middleware and ETL).
• Enhanced internal communications, shared ideas and best practice, presented progress and ideas to the Steering Committee for discussions and decisions.
Reviewed operations to ensure compliance with service level agreements and technical benchmarks.
• Established IT services as vital internal business partner and achieved measurable improvement in customer service and performance.
• Streamlined retailer and importer business for Hyundai, Saudi Arabia; improved efficiency and productivity.
• Originated and introduced warehouse parts bar-code scanning; enhanced inventory logging and order efficiency.
Planned and orchestrated daily workflow; supervised the IT team. Prioritised and shared tasks throughout the team, achieved all deadlines.
• Project managed a team to successfully convert Mainframe software to Autoline DMS.
• Built an IT Support team to deliver effective support across multiple business units.