martina ronci, Italian Account

martina ronci

Italian Account

John Paul - Accor Hotel

Location
Portugal
Education
High school or equivalent, Communication & Marketing
Experience
7 years, 8 Months

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Work Experience

Total years of experience :7 years, 8 Months

Italian Account at John Paul - Accor Hotel
  • Portugal
  • My current job since July 2019

I work as italian account for Accor Hotel. So I manage all the italian markets claims and I try to find a solutioncompatible with Hotel intention and customer's request

project manager at Hideaway
  • Italy
  • March 2019 to June 2019

Project Manager presso Hideaway, Costa Smeralda. I create the start up of a very beautiful B & B

Customer success specialist at Docplanner
  • Italy
  • October 2017 to October 2018

I worked as account manager in medical customer service area, I provided web marketing suggestions to doctors who take part of Docplanner’s marketplace.

account sales at Barclay’s bank
  • September 2010 to June 2011

I had to providing financial management support for Italian and Portuguese’s customers
May 2011 / September 2012
Customer Service, Touristic Guide, Zetema SRL, Tourism Museums
I worked as a tourist guide for the Rome town hall, I had to provide information on the main tourist
spots of the city of Rome

Tour Operator at Escursioni Italiane S.R.L. Carrani Tours , Tourism
  • May 2010 to May 2011

I organized sightseeing tours in Rome for Latin Americans who went to Italy on holiday.

  • July 2009 to August 2009

Education

High school or equivalent, Communication & Marketing
  • at Lisboacamp, University of Wales Institute Cardiff
  • August 2008

sportello Erasmus, psicologia 2 I had to support the administration for the bilateral partnerships of Erasmus Projects of Psychology

High school or equivalent, Communication & Marketing
  • at Cardiff
  • September 2007

courses: I had to organize the activities for teenagers who stayed in a summer school

High school or equivalent, and Marketing
  • at Erasmus in Instituto Politecnico de Lisbo
  • January 2006

courses: internazionale I took part in a International exchange in a Syrian’s Palestine refugees camp for just a month organized by the Association

High school or equivalent, Communication & Marketing
  • at Università degli studi “La Sapienz
  • January 2005

courses: Psicologia 2, ● 2010 Leonardo da Vinci work placement in MUDE – Lisboa Museu do Design e da Moda Assistant of art production, collaboration for the temporary art exhibitions ● 2010 Leonardo da Vinci work placement in Roots and Rhythms – Promoçao cultural lda.

Specialties & Skills

CUSTOMER SERVICE
EXHIBITIONS
FINANCIAL MANAGEMENT
MANAGEMENT
HABILIDADES DE COMUNICACIóN
LISTENING
MICROSOFT EXCHANGE

Languages

Italian
Expert
Portuguese
Expert
Spanish
Expert