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Marvin Malaya, Reservation Officer

Marvin Malaya

Reservation Officer·Arjaan by Rotana Dubai Media City

United Arab Emirates

Bachelor's degree, Marketing

Work experience

Total years of experience: 21 years, 0 months

Reservation Officer

February 2013 - Present

Arjaan by Rotana Dubai Media City

Dubai, United Arab Emirates

February 2013 - Present

We give quotations to company/individual and travel agencies who is interested in booking a room in the hotel. Giving information what the hotel can offer guest for their stay.

Company industry:
Hospitality & Accomodation
Job role:
Sales

Technical Support

August 2009 - December 2012

Emerson Electric Asia

Philippines

August 2009 - December 2012

Providing information on how to install our products
Responsible for any troubleshooting/assistance in case there is defective products
Providing information where customers can buy our products

Company industry:
General Engineering Consultancy
Job role:
Support Services

Credit and Collection Officer

December 2007 - March 2009

ENCORE Receivable Management

Philippines

December 2007 - March 2009

Credit and Collection Representative of our client GE Money bank who finances the credit cards of American’s who uses Sams, Lowes and Chevron cards, we collect 90 days delinquent accounts.

Company industry:
Sales Outsourcing
Job role:
Customer Service and Call Center

Outbound Customer Sales Associate

October 2003 - February 2004

Outbound Customer Sales Associate

Philippines

October 2003 - February 2004

Communicate with prospective clients abroad specifically; US (East Coast, West Coast, Hawaii) and Canada. Brief them with the advantages our product will bring them should they choose to use it. Report all transactions to the team leader before signing off from work

Company industry:
Sales Outsourcing
Job role:
Customer Service and Call Center

Admin Assistant

July 2002 - October 2002

SMART Communications, Inc

Philippines

July 2002 - October 2002

Log and receive calls from SMART customers. Give them advice on how they can get their privilege cards at their most convenient time. Perform a follow-up call to customers who have still yet to receive their privilege cards.

Company industry:
Telecommunications
Job role:
Administration

Data Entry

April 1997 - April 1999

Manila Electric Company (MERALCO)

Philippines

April 1997 - April 1999

Responsible for receiving, filing and encoding forms turned over by the secretary. Assisted in recording files submitted by field men. Worked under a LAN environment set-up.

Company industry:
Electric Power Production & Transmission
Job role:
Administration

Education

San Beda College

November 2002

November 2002

Bachelor's degree, Marketing

Philippines

College Attended Address Course Yr Graduated San Beda College Mendiola, Manila B.S.C Major in Marketing Nov. 2002

Skills

Customer Service
Expert
Customer Service
Expert
Key Account Management
Expert
Key Account Management
Expert
Sales Driven
Expert
Sales Driven
Expert
Coordination
Expert
Coordination
Expert
Marketing Assistance
Expert
Marketing Assistance
Expert
CLERK
Beginner
CLERK
Beginner
ENCODER
Beginner
ENCODER
Beginner
ENCODING
Beginner
ENCODING
Beginner
FILING
Beginner
FILING
Beginner
LAN
Beginner
LAN
Beginner
MARKETING
Beginner
MARKETING
Beginner
SECRETARY
Beginner
SECRETARY
Beginner
TECHNICAL SUPPORT
Expert
TECHNICAL SUPPORT
Expert
Customer Service
Expert
Customer Service
Expert
Key Account Management
Expert
Key Account Management
Expert
Sales Driven
Expert
Sales Driven
Expert
Coordination
Expert
Coordination
Expert
Marketing Assistance
Expert
Marketing Assistance
Expert

Languages

English

Beginner

Tagalog

Beginner

Training and Certifications

Training
Collaborating For Success
Robinsons Summit
May 2012
International/Global Marketing
Emerson program
Feb 2012
Special Education Convention
CBS
Feb 2000