مروة عبدالمنان, Customer Relationship Manager

مروة عبدالمنان

Customer Relationship Manager

LG electronics

البلد
المملكة العربية السعودية - الرياض
التعليم
بكالوريوس, دراسات إسلاميه
الخبرات
12 years, 3 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :12 years, 3 أشهر

Customer Relationship Manager في LG electronics
  • المملكة العربية السعودية - الرياض
  • أشغل هذه الوظيفة منذ أغسطس 2022
Customer Relationship supervisor في Nestlé Nespresso - Other Locations
  • المملكة العربية السعودية - جدة
  • أشغل هذه الوظيفة منذ مارس 2019

Building and maintaining relationships with clients and key
personnel within customer companies. Social media management such as Twitter, Facebook,
Instagram by Sprinklr platform.
conducting business reviews to ensure clients are satisfied
with their products and services. Alerting the sales team to opportunities for further sales
within key clients. Letting customers know about other products the company
offers. Escalating and resolving areas of concern as raised by clients. Carrying out client satisfaction surveys and reviews
Liaising with internal departments to ensure client needs are
fulfilled effectively.

Sr. SME Relationship Management at Bupa Arabia في Bupa Arabia
  • المملكة العربية السعودية - جدة
  • سبتمبر 2016 إلى يوليو 2018

Handling around more than 150 Contracts
• Support the clients to add, update, modify requests such as adding new hospital or Member, new benefit.
• Greeting each month for whole the clients to review their Insurance and check if they have any issue related to Insurance AND solve it as well.
• Preparation and negotiation with clients to close the deals before two months from the effective date of the contract.
• Working closely with all departments to ensure the CRM works effectively for all aspects of the company.
• Overseeing direct communications with customers through CRM.
• Coming up with creative ideas, preparing proposals, overseeing the production process & execution and reporting the results to the relevant people.

HR & Personnel Assistant في الشركة العالمية لتطوير المهارات-البترجي-ISDC
  • المملكة العربية السعودية - جدة
  • يوليو 2015 إلى يوليو 2016

Work as trainer in HR Department for new employees.
• Performing file audits to ensure that all required employee documentation is collected and maintained.
• Updating and maintaining employee benefits, employment status, and similar records.
• Participating in recruitment efforts.
2 | P a g e
➢ Additional work beyond my objectives:
• Support Sales Department
• Initiated new program for HRDF government.

Retail Sales Executive في ncbs-mobily
  • المملكة العربية السعودية - جدة
  • يونيو 2011 إلى يونيو 2015

In call center department, I had to answer each call that we received from client and solve he/she quires Immediately.
• Training new employees in Mobily customer service
• In win back department, I had to support clients to solve he/she issues related to lines phones.
• In sales department, I had to achieve my target on monthly basis.

الخلفية التعليمية

بكالوريوس, دراسات إسلاميه
  • في جامعة الملك عبدالعزيز
  • يونيو 2013

Specialties & Skills

Problem Solving
PC Software
Timeliness
Persuasion
Customer Service
Good spoken and written English&Arabic ,Good in use computer ,Good communication skils
 Hard worker and I can work effectively in a stressful work environment.
الاستماع
حل المشكلات
تنظيم الوقت

اللغات

الانجليزية
متوسط

التدريب و الشهادات

IFC (الشهادة)
تاريخ الدورة:
October 2017
 Customer Service course for 20 hours with an excellent evaluation (تدريب)
معهد التدريب:
Nafisa shams
تاريخ الدورة:
January 2010
المدة:
20 ساعة
 English Language Course at SCOLA in Scranton, United States (تدريب)
معهد التدريب:
SCOLA
تاريخ الدورة:
March 2011
المدة:
20 ساعة

الهوايات

  • Good in use computer and applications
     Support the Sales department.  Trainer for the HR Government English & Arabic.  I added the new program for HRDF government in the company.