HR Generalist
Point of View Advertising Agency
Total des années d'expérience :14 years, 9 Mois
Develop and maintain job descriptions for all roles across the Agency.
•Ensuring the development of the HR policies and procedures manual.
•Recruitment - sourcing, interviewing, negotiation of salary.
•Answer enquiries from job seekers & education institutions regarding the Agency’s services and provide information on current job vacancies.
•Developing Induction program for new joiners and take them through it, provide them with the “New Joiners” the 3 months’ probation to proceed with HR revisions as needed.
•Collect and maintain the personal records of employees on matters such as employment history, salary, benefits, leave, training, promotions, loans, transfers, etc.
•Administer the attendance system and ensure that all logistics involved are covered and maintained and that the proper calculations are proceeded with at all levels, along with the annual leaves’ monitoring.
•Manage the Performance Evaluation Management Process across the Agency.
•Develop, plan and coordinate with MD and Regional MD on training programs.
B. OPERATIONS:
•Print all incoming briefs with job numbers written.
•Create schedules, tracking and monitoring progress to ensure work is delivered on time.
•Opening the “job bags” for all jobs with the opening of the job number, updating it regularly to ensure proper maintenance and completion of job files by the support staff.
•Follow up on all the jobs in progress and monitor their status to ensure that art / creative output remains on schedules and deadlines are met.
•Receiving the amend briefs & ensuring that all the amends are done correctly, printing the amendments and attaching them to the brief before filing
•Ensure artwork approvals are signed by client service, copywriter & art director / creative working on the job before delivery
•Organize late night support when required to work on new business pitches when necessary.
•Organize purchasing of freelance resources, slides, photographers etc.
•Ensure a systematic and efficient filing system is maintained when it comes to all quotation/invoices/approvals/POs documents, dealt with, by Client or brand, with accurate job numbers (within quotation/invoices/approvals/POs documents, dealt with, by Client or brand, with accurate job numbers (within the “job bag” responsibility).
•Understand the Agency rate card fully, to be capable of developing quotes as / when necessary
•Provide Account Management with weekly reports as to pending finished jobs for invoicing to facilitate effective job closures
•Manage and archive the work of the art/creative departments on permanent storages.
C- ADMINISTATRION: all Admin tasks
Recruiting (White and blue color) For Local (Arabic) accounts and English account
•Creating job description
•Creating pool of qualified candidates in advance of need.
•Posting positions to appropriate Internet source (social media as well)
•Selecting the ideal candidate and conducting a phone interview and face to face interview
•Following up with candidate and provide him the training details
Personnel Administrator
•Attending any legal investigations
•Provides the Social insurance and Labor Office with all the information needed about employees
•Responsible for employee’s files
Handling all general administrative duties for Facilities and utilities
Taking corrective actions
with hiring manager on recruitment planning meetings.
•Creating a pool of qualified candidates in advance of need.
•Building networks to find qualified passive candidates.
•Post positions to appropriate Internet source (social media as well)
•Selecting the ideal candidate and conducting a phone interview and face to face interview
•Following up with candidate and provide him the training
screening and selecting suitable candidates for French department and Conducting Phone interview.
Technical Support at Xceed
•Microsoft (Account) products activation
•Du mobile support Account (One of the members who launched the account)
•Xbox technical support (Account) Tier1
•Xbox technical support Tier2
Responsibilities:
•Assist representatives with escalated calls quickly and effectively &Floor walker
•Take ownership and initiative to complete necessary customer follow-up or direct the customer to the appropriate department for further resolution.
Acting as a Team Leader when necessary
•Mentoring calls in order to assuring calls quality
•Directed activities of the team in the absence of the team leader and Floor Management
•Mentoring CMS (Call management system) and take action and make decision when needed
•Brief new employee about product new updates and guide them
•Selected to train new call center representatives how to properly answer calls and apply process.
Business analyst in the Decision support department analyzing customer surveys
Translation: helping the sales and Marketing team to translate company file from English to French for the French client
Education